Call Center Customer Service Rep

Adecco; Chandler (AZ); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Short-term Disability

Voluntary benefits

EAP program

Commuter benefits

401K

Paid leave

Holiday pay

Job summary

Adecco is seeking a Customer Service Representative in Chandler, AZ to help clients and partners with accurate responses and efficient service. Training runs Mon–Fri 9a-5:30p ET, with open availability required across the week. You will assist with policy guidance and account issues to support customers’ financial needs.

The role emphasizes clear communication, risk awareness, and teamwork in a banking-support context, with a competitive hourly rate and comprehensive benefits.

Qualifications

• 2+ years of call center experience.
• Ability to work effectively in a fast-paced environment.
• Proficient with de-escalating situations.
• Excellent analytic skills.
• Intermediate MS Office Suite skills.

Responsibilities

• Provide clients and/or internal partners with clear, complete responses at point of call.
• Deliver quality service by supporting internal partners and external customers.
• Authenticate clients and identify potential risk per policy.
• Navigate multiple applications to research products and resolve account issues.
• Deliver an experience that improves customers’ financial lives.

Skills

Strong communication

De-escalation skills

Analytic skills

MS Office proficiency

Fast-paced adaptability

Education

High School Diploma or GED

Job description

Work for one of the largest financial institutions in the world. Great opportunity to build a career within a great organization and network with like-minded professionals.

Adecco is currently assisting one of its clients in their search for a Customer Service Representative in Chandler, AZ!

Pay rate: $21/hr

Shift availability: Mon – Sun, must have open availability (Training Mon – Fri 9a -530p ET)

Our ideal candidate must have/must be able to:

• Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call

• Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients

• Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk

• Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts

• Display passion, commitment and deliver an experience that improves our customers’ financial lives

Education/Certification Requirements:

• High School Diploma or GED

Experience requirements:

• 2+ years of call center/contract center experience

• Ability to work effectively in a fast-paced environment

• Proficient with de-escalating situations

• Excellent analytic skills

• Intermediate MS Office Suite skills

• Strong communication skills

Pay Details:

$21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.