Call Center Customer Service Rep

Adecco; Pennington (NJ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

EAP program

Commuter benefits

401K plan

Paid holidays

Job summary

Adecco is assisting a leading financial institution in their search for a Customer Service Representative in Pennington, NJ. This role offers a path to build a career within a respected organization and to network with professionals.

You will provide clear, accurate responses to inquiries, support internal partners, and navigate multiple applications to resolve issues. Training runs Monday–Friday 9:00 AM–5:30 PM ET; shifts include Mon–Sun availability.

Qualifications

• 2+ years of call center/contract center experience.
• Ability to work effectively in a fast-paced environment.
• Proficient with de-escalating situations.
• Excellent analytical skills.
• Intermediate MS Office Suite skills.
• Strong communication skills.

Responsibilities

• Provide clients and internal partners with clear, complete, and accurate responses to questions at point of call.
• Deliver quality service by supporting operations for the assigned area.
• Authenticate clients and adhere to policy to manage risk.
• Navigate multiple applications and tools to research products/services and resolve issues.
• Deliver an experience that improves customers’ financial lives.

Skills

Communication skills

De-escalation

Analytical skills

MS Office

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

Work for one of the largest financial institutions in the world. Great opportunity to build a career within a great organization and network with like-minded professionals.

Adecco is currently assisting one of its clients in their search for a Customer Service Representative in Pennington, NJ!

Pay rate: $21/hr

Shift availability: Mon – Sun, must have open availability (Training Mon – Fri 9a -530p ET)

Our ideal candidate must have/must be able to:

• Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call
• Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients
• Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk
• Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts
• Display passion, commitment and deliver an experience that improves our customers’ financial lives

Education/Certification Requirements:

• High School Diploma or GED

Experience requirements:

• 2+ years of call center/contract center experience
• Ability to work effectively in a fast-paced environment
• Proficient with de-escalating situations
• Excellent analytical skills
• Intermediate MS Office Suite skills
• Strong communication skills

Pay Details: $21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.