Call Center Customer Service Agent-7

Fifth Third Bank, N.A.; Cincinnati (OH); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading bank seeks a customer service representative to handle inquiries regarding solar and home improvement loans. The role emphasizes professionalism and delivering world-class service, with responsibilities including answering calls, assisting with loan applications, and documenting customer interactions.

Qualifications

• At least six months recent call center experience.
• Ability to multi-task while providing accurate and efficient service.

Responsibilities

• Promptly answer incoming calls professionally and friendly.
• Provide excellent service by answering questions and supporting customers.
• Document interactions with clear and detailed notes.

Skills

Bilingual

Communication

Organizational Skills

Analytical Mindset

Education

High School Diploma

Tools

CRM Systems

Job description

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION: This person will be the first point of contact for customers with inquiries, concerns, or requests regarding solar and home improvement loans. The role requires professionalism and the ability to deliver world-class customer service.

Responsible and accountable for risk management by sharing ideas, raising concerns, and following policies and procedures. Always act in the best interest of customers and colleagues, ensuring actions promote a positive experience. Within the Bank’s risk appetite, achieve results by identifying, assessing, managing, monitoring, and reporting risks.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Promptly answer incoming calls professionally and friendly, understanding the caller's request.
2. Provide excellent service by answering questions and supporting customers with solar systems or loan applications.
3. Assist with payment and billing inquiries.
4. Coordinate with internal departments as needed.
5. Follow up on customer interactions.
6. Perform customer identity verifications.
7. Document interactions with clear and detailed notes.
8. Adhere to Dividend policies and procedures.
9. Perform other duties as assigned.

MINIMUM KNOWLEDGE AND SKILLS REQUIRED:

• Bilingual in English/Spanish preferred but not required.
• Availability to work evenings and weekends; remote work possible (local to San Diego, CA).
• At least six months recent call center experience.
• High school diploma or equivalent.
• Ability to multi-task while providing accurate and efficient service.
• Excellent communication skills and positive attitude.
• Strong organizational skills and prioritization ability.
• Experience with CRM systems (Salesforce preferred).
• Data-driven and analytical mindset.
• Ability to work independently.
• Excellent interpersonal skills.