Call Center Customer Service Agent-7 | Newport, KY, USA

Fifth Third Bank; Newport (KY); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company is seeking a customer service representative for solar and home improvement loans. This role requires excellent communication skills and the ability to multitask while providing world-class service. The ideal candidate will have call center experience and a high school diploma. Join a dynamic team that values creativity and customer satisfaction.

Qualifications

• At least six months recent call center experience.
• Bilingual in English/Spanish preferred.

Responsibilities

• Answer incoming calls promptly and professionally.
• Assist with payment and billing inquiries.
• Coordinate with internal departments as needed.

Skills

Communication

Organizational Skills

Interpersonal Skills

Analytical Mindset

Education

High School Diploma

Tools

Salesforce

Job description

About Dividend

At Dividend, we question convention, reward creativity, and always welcome new ideas. We are hungry to win, happy to help, and determined to succeed. Every day, we see the impact we've had on our customers, partners, and the world around us. Consider joining us if you believe you'd be a good fit.

GENERAL FUNCTION:

This role serves as the first point of contact for customers with inquiries, concerns, or requests regarding their solar and home improvement loans. It requires professionalism and the ability to deliver world-class customer service.

Responsible for risk management by sharing ideas, raising concerns, and adhering to policies. Always act in the best interest of customers and colleagues, ensuring actions foster a positive experience. Identify, assess, manage, monitor, and report risks within the bank's risk appetite to achieve results.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Answer incoming calls promptly, professionally, and friendly, determining caller needs.
2. Provide excellent service by answering questions and supporting solar systems or loan applications.
3. Assist with payment and billing inquiries.
4. Coordinate with internal departments as needed.
5. Follow up on customer interactions.
6. Verify customer identity.
7. Record interactions with detailed notes.
8. Follow Dividend policies and procedures.
9. Perform additional duties as assigned.

MINIMUM KNOWLEDGE AND SKILLS REQUIRED:

1. English/Spanish bilingual preferred but not required.
2. Availability to work evenings, weekends, and potentially remotely (local to San Diego, CA).
3. At least six months recent call center experience.
4. High school diploma or equivalent.
5. Ability to multitask while providing accurate, efficient service.
6. Excellent communication skills and positive attitude.
7. Strong organizational skills and prioritization.
8. Experience with CRM systems (Salesforce preferred).
9. Data-driven and analytical mindset.
10. Ability to work independently.
11. Excellent interpersonal skills.

Location: Cincinnati, Ohio 45227

Fifth Third Bank values an inclusive culture and ensures equal employment opportunity regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military or veteran status, or any other protected status.