Call Center Customer Service Agent-7

Dividend; Cincinnati (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in solar and home improvement financing is seeking a Call Center Customer Service Agent. The role involves answering customer inquiries, providing support for loan applications, and ensuring a positive customer experience. Candidates should possess strong communication skills and be able to work independently. This position may require evening and weekend availability.

Qualifications

• At least six months of recent call center experience.

Responsibilities

• Answer calls professionally and determine caller needs.
• Provide support related to solar systems or loan applications.
• Document interactions with detailed notes.

Skills

Bilingual

Communication

Organizational Skills

Education

High school diploma or equivalent

Tools

CRM

Job description

Join to apply for the Call Center Customer Service Agent-7 role at Dividend.

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Join to apply for the Call Center Customer Service Agent-7 role at Dividend.

About Dividend

At Dividend, we question convention, reward creativity, and always welcome new ideas. We are hungry to win, happy to help, and determined to succeed. Every day, we see the impact we've had on our customers, partners, and the world around us. See if you'd be a good fit for Dividend.

GENERAL FUNCTION: This role is the first point of contact for customers with inquiries, concerns, or requests regarding solar and home improvement loans. It requires professionalism and the ability to deliver world-class customer service.

Responsible and accountable for risk by openly exchanging ideas, raising concerns, and following policies. Always do the right thing for customers and colleagues, ensuring actions promote a positive customer experience. Identify, assess, manage, monitor, and report risks within the Bank’s risk appetite.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer calls professionally and determine caller needs.
• Provide support related to solar systems or loan applications.
• Assist with payment and billing questions.
• Coordinate with internal departments.
• Follow up on customer interactions.
• Perform customer identity verifications.
• Document interactions with detailed notes.
• Adhere to Dividend policies and procedures.
• Perform other duties as assigned.

MINIMUM KNOWLEDGE AND SKILLS REQUIRED:

• Bilingual in English/Spanish preferred but not required.
• Availability to work evenings and weekends; potential remote work (local to San Diego, CA).
• At least six months of recent call center experience.
• High school diploma or equivalent.
• Ability to multi-task and provide accurate, efficient service.
• Excellent communication and positive demeanor.
• Strong organizational and prioritization skills.
• Experience with CRM (Salesforce preferred).
• Analytical and data-driven mindset.
• Ability to work independently.

Location: Cincinnati, Ohio 45227.

Fifth Third Bank values an inclusive culture and promotes equal employment opportunity regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military or veteran status, or any other protected status.