Remote Customer Service Agent (Work at Home)

Lensa; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

A leading career site is hiring Remote Customer Service Agents to support customer interactions and resolve issues. Ideal candidates are motivated and energetic, with strong communication skills. This entry-level position offers competitive pay, benefits, and opportunities for career growth in a supportive environment.

Benefits

Paid Time Off and holidays

Health benefits (medical, dental, vision)

Retirement savings options

Paid training

Casual dress code

Qualifications

• Must be 18+ years old.
• Excellent communication skills (written and oral).
• Typing speed of 20+ WPM.

Responsibilities

• Listen to customers and resolve issues.
• Use systems for account management.
• Recognize sales opportunities.

Skills

Communication skills

Customer service orientation

Multi-tasking

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Remote Customer Service Agent (Work at Home)

Lensa is the leading career site for job seekers at every stage of their career. Our client, Mass Markets, is seeking professionals. Apply via Lensa today!

Position Responsibilities

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

This position supports customer service and sales interactions. You will interact with hundreds of customers weekly across the country to resolve support issues, sell products and services, and ensure an excellent customer experience. The role requires confidence, engagement, teamwork, and a positive attitude.

Our entry-level Contact Center Representatives are responsible for:

1. Listening to customers, understanding their needs, and resolving issues
2. Using systems and technology for account management
3. Recognizing sales opportunities and applying sales skills
4. Explaining products and processes to customers
5. Escalating dissatisfaction appropriately
6. Achieving first call resolution through problem-solving

Candidate Qualifications

Wondering if you're a good fit?

All positive, driven, and confident applicants are encouraged to apply. Ideal candidates are motivated, energetic, and dedicated.

Qualifications

• Must be 18+ years old
• High school diploma or equivalent
• Excellent communication skills (written and oral)
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office and Windows
• Reliable with good attendance
• Customer service orientation (empathetic, patient)
• Ability to multi-task and self-manage
• Team-oriented with strong interpersonal skills
• Capable of thriving in a fast-paced, changing environment

Compensation and Benefits

Want an employer that values your contribution?

We offer competitive pay, benefits, and incentives, including:

• Paid Time Off and holidays
• Contests with cash prizes, electronics, vacations, or cars
• Health benefits (medical, dental, vision)
• Retirement savings options
• Disability and life insurance
• Career growth opportunities
• Paid training
• Engaging work environment
• Casual dress code

Physical Requirements

This role is largely sedentary, involving sitting/standing for long periods, using a computer and office equipment, with occasional movement required.

Conditions of Employment

• Must be authorized to work in the country
• Willing to undergo background/security checks and drug screening where applicable

Equal Opportunity Statement

MCI is committed to diversity and equal opportunity employment, providing reasonable accommodations for qualified individuals with disabilities.

About MCI

MCI specializes in CX and DX solutions, business process outsourcing, and IT services, with multiple global facilities and a diverse portfolio of services. We are committed to growth, innovation, and creating a supportive environment for our employees.