Call Center Coordinator/Sales

Jobtailor; Winter Park (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

The Recovery Village is seeking a proactive Admissions/Intake specialist to act as the first point of contact for prospective clients and families. You will conduct screenings, collect insurance details, and guide intake with the Admissions Director.

Role emphasizes confidentiality, strong communication, and a team-oriented approach in a fast-paced call center environment. Prior sales exposure and mental health experience are a plus, with opportunities to refer clients to appropriate programs.

Qualifications

• High School diploma or equivalent.
• Sales experience highly desired, especially Complex Selling.
• Any experience working in Mental Health or Addiction Treatment is very helpful.
• Maintain strict client confidentiality.
• Comply with state and federal nondiscrimination laws and policies.
• Work in a drug‑free workplace.

Responsibilities

• Provide the initial contact for clients with The Recovery Village.
• Conduct brief telephone screenings to determine the nature and extent of clients' presenting issues and service fit.
• Obtain insurance information when applicable.
• Complete intake assessments and discuss admissions with the Admissions Director.
• Refer clients to more suitable facilities when The Recovery Village is not an appropriate match.
• Maintain strict client confidentiality.
• Demonstrate a positive image and provide friendly, professional telephone service.
• Answer telephones within three rings using an appropriate greeting.
• Obtain key information to support first-call close and connection processes.
• Build rapport and establish expertise with callers.
• Conduct pre-admission assessments to determine appropriateness for admission.
• Provide program and facility information to prospective clients and families.
• Make copies and send faxes as needed.
• Maintain clear communication with supervisors and co-workers.
• Follow The Recovery Village policies and procedures.
• Receive and screen visitors and telephone calls.
• Work as a positive team member.
• Perform other duties assigned by the Director of Admissions and Call Center Supervisor.
• Participate in staff meetings as needed.
• Provide potential business development referrals to the Director of Business Development.

Skills

Client Intake Assessment

Mental Health Experience

Sales Experience

Confidentiality Compliance

Communication Skills

Education

High School diploma or equivalent

Tools

Fax Machine

Telephone System

Job description

• Provide the initial contact for clients with The Recovery Village.


• Conduct brief telephone screenings to determine the nature and extent of clients' presenting issues and service fit.


• Obtain insurance information when applicable.


• Complete intake assessments and discuss admissions with the Admissions Director.


• Refer clients to more suitable facilities when The Recovery Village is not an appropriate match.


• Maintain strict client confidentiality.


• Demonstrate a positive image and provide friendly, professional telephone service.


• Answer telephones within three rings using an appropriate greeting.


• Obtain key information to support first-call close and connection processes.


• Build rapport and establish expertise with callers.


• Conduct pre-admission assessments to determine appropriateness for admission.


• Provide program and facility information to prospective clients and families.


• Make copies and send faxes as needed.


• Maintain clear communication with supervisors and co-workers.


• Follow The Recovery Village policies and procedures.


• Receive and screen visitors and telephone calls.


• Work as a positive team member.


• Perform other duties assigned by the Director of Admissions and Call Center Supervisor.


• Participate in staff meetings as needed.


• Provide potential business development referrals to the Director of Business Development.

Requirements

• High School diploma or equivalent.


• Experience in sales highly desired, especially Complex Selling.


• Any experience working in Mental Health or Addiction Treatment is very helpful.


• Maintain strict client confidentiality.


• Comply with state and federal nondiscrimination laws and policies.


• Work in a drug‑free workplace.

Core Competencies

Demonstrates expertise in client intake processes, including conducting assessments and maintaining confidentiality. Possesses strong communication skills to build rapport with clients and provide accurate information about services.

Highest-signal resume keywords

• Client Intake Assessment


• Mental Health Experience


• Sales Experience


• Confidentiality Compliance


• Communication Skills

Hard Skills

• Intake Assessment


• Telephone Screening


• Insurance Information Collection


• Pre-Admission Assessment


• Complex Selling

Soft Skills

• Rapport Building


• Professional Telephone Service


• Team Collaboration


• Positive Attitude


• Clear Communication

Industry Keywords

• Mental Health


• Addiction Treatment


• Client Confidentiality


• Nondiscrimination Laws


• Drug‑free Workplace

Tools & Technologies

• Fax Machine


• Telephone System