Admissions Coordinator

RECO Intensive; Delray Beach (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Health insurance

Vision insurance

Dental insurance

Paid time off

Job summary

RECO Intensive in Delray Beach, Florida, seeks an energetic individual for a full-time phone and CRM role. Responsibilities include answering inquiries, scheduling screenings, and managing client admissions. Ideal candidates demonstrate excellent communication skills, empathy, and organizational abilities.

The position offers benefits like health insurance, 401(k) matching, and opportunities for advancement. A background in the addiction recovery field and sales is preferred.

Qualifications

• 1+ year of outbound/sales calling experience preferred.
• Knowledge of the addiction recovery field and the 12-Step Program.
• Ability to build relationships with diverse individuals.

Responsibilities

• Answer inquiries and manage lead sources.
• Coordinate and schedule prospective client screenings.
• Communicate effectively with potential clients.

Skills

Excellent organizational skills

Excellent verbal/written communication

Proficiency in CRM platforms

Knowledge of the addiction recovery field

Sales calling experience

Tools

CRM platforms such as Call Tracking Metrics

MS Office

Apple programs

Job description

Fast-paced phone and CRM role — answer inquiries, build rapport with families, schedule screenings, coordinate admissions.

About the Role

This role is suitable for an energetic, positive, outgoing individual who is looking for a fast paced role in sales and enjoys being on the phone, encouraging others, and celebrating the small steps that lead to success in recovery.

Qualified candidates will communicate effectively with potential clients, build a solid rapport, a foundation of trust, and exude empathy and understanding throughout the process.

Job Description

• Maintains a clear and working knowledge of the RECO program and is able to communicate that clearly to prospective clients.
• Answers all inbound calls efficiently and courteously.
• Follows up on any leads as needed and requested.
• Manages all lead sources including but not limited to website, direct, chat, etc.
• Makes notes of all inquiries and keeps detailed records of all interactions within the CRM.
• Answers any questions callers may have; appropriately transfers calls as needed.
• Coordinates and schedules prospective client screenings.
• Coordinates and processes all admissions to the facility.
• Responsible for obtaining demographic and financial information during calls.
• Forwards financial coverage information to billing department; verifying insurance information as necessary.
• Ensures the clinical and financial screening criteria have been met prior to admission.
• Obtains necessary consents, identifications and financial documents needed to admit client into the program.

Experience

• 1 year + of outbound/sales calling experience preferred
• Knowledge of the addiction recovery field and the 12-Step Program
• Excellent organizational skills, with the ability to prioritize workload
• Excellent verbal/written communication skills and the ability to build relationships with diverse individuals and groups
• Proficiency in Apple programs, social media, MS Office, CRM platforms such as Call Tracking Metrics and/or Salesforce a plus
• Understands the need for and maintains appropriate confidentiality at all times when interacting with clients, families, and all other contacts in accordance with Client’s Rights and HIPAA

Benefit Conditions

• Waiting period may apply
• Only full-time employees eligible

Work Remotely: No

Job Details

Job Type: Full-time

Benefits: 401(k), 401(k) matching, Bereavement leave, Dental insurance, Dependent health insurance coverage, Employee discount, Financial planning services, Health insurance, Life insurance, Opportunities for advancement, Paid jury duty, Paid sick time, Paid time off, Retirement plan, Vision insurance.

Work Location: In person