Call Center Coordinator

The Waldinger Corporation; Des Moines (IA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid holidays

Health insurance

Growth opportunities

Paid vacation

401k with company match

Job summary

Waldinger Corporation in Des Moines seeks a qualified Call Center Coordinator to handle service calls, assist clients, and dispatch service technicians to meet client needs. The role focuses on clear communication, accurate work order handling, and efficient dispatching during scheduled shifts.

The position requires prior call center or dispatching experience and a high school diploma. No travel is expected, and employees receive benefits and growth opportunities within a stable company.

Qualifications

• Requires prior coordinating and dispatching experience.
• Ability to manage multiple work orders and communicate clearly.
• No travel is required for this role.

Responsibilities

• Answer service calls and assist clients in a friendly, professional manner.
• Enter and route emailed work orders; upload and forward updates to relevant parties.

Skills

Dispatch coordination

Customer service

Call center experience

Education

High School Diploma

Job description

Description

Waldinger has an opportunity for a qualified Call Center Coordinator in our Des Moines Office.

The schedule for this position is:

• Sat 10am-9pm
• Tue 10am-9pm
• Wed 10am-9pm
• Thu 10am-9pm

Job Summary

Acts as a first escalation point for clients by answering service calls and inquiries. Provides assistance in a friendly and professional manner and dispatches service technicians to meet client requirements.

Responsibilities

• Client Service: Answers all incoming telephone calls presented to them while maintaining good client relations and providing clear communication to all external and internal clients. Makes sure that all work orders entered have all relevant information necessary.
• Emailed Work Orders: Enters emails received in the inbox. Uploads all emailed in work orders into the system. Forwarding all emailed updates to the appropriate party so all necessary parties can schedule and make changes accordingly.
• Dispatching: Coordinates with technicians and branch personnel to schedule work and manpower afterhours and on all holidays. Dispatches the appropriate technician to the appropriate service call. Updates the dispatch board continuously and maintains the call schedule according to order of importance keeping in mind the location of both the service site and the available technicians. Makes sure that the unassigned grid is clear at the end of assigned time.
• Dispatch Board Maintenance: Updates the dispatch board continuously and maintains the call schedule according to order of importance keeping in mind the location of both the service site and the available technicians. Makes sure that the unassigned grid is clear at the end of assigned time.

Requirements

• Previous coordinating and dispatching or inbound cell center experience preferred.
• High School Diploma/GED
• No Travel

We Offer

• Paid holidays
• Health, dental and vision insurance
• Growth potential with a stable company
• Paid vacation
• Health club reimbursement
• Wellness plan with lifestyle spending account
• 401k with company match and profit-sharing
• Continuing education and advancement opportunities
• Tuition reimbursement
• Term, AD&D and Dependent Life insurances
• Prepaid Legal

Waldinger is an EOE, including disability/vets.

Waldinger participates in E-Verify.