Compliance Analyst

US DEFAULT GROUP, INC.; Plantation (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401K Plan

Medical, dental, vision

Job summary

US DEFAULT GROUP, INC. in Plantation, FL, is seeking a Compliance Analyst to monitor call center agents for script adherence and regulatory compliance.

The role emphasizes auditing legal documents, vendor performance, and client reporting to reduce risk and uphold the firm’s reputation. The successful candidate will conduct monthly dashboards, provide actionable coaching, and ensure accuracy across JST data, licenses, and contract processes.

Qualifications

• Associate degree required; Bachelor’s degree highly preferred.
• Experience in compliance, QA, or auditing within legal/financial services is advantageous.
• Familiarity with call center monitoring software and legal document review is a plus.

Responsibilities

• Audit call center interactions for adherence to scripts and client guidelines.
• Provide coaching and feedback to improve agent performance.
• Maintain dashboards and produce monthly client reports.
• Construct queries using SQL and Python.
• Review judgments and suits for accuracy across states.
• Audit vendor compliance and ensure service standards.
• Distribute internal reporting to firm managers.
• Escalate fraud, disputes and complaints to clients.
• Audit attorney licenses monthly to ensure good standing.

Skills

Analytical rigor

Regulatory knowledge

Bilingual English/Spanish

SQL

Python

Microsoft Office

Communication

Coaching

Education

Associate degree

Bachelor's degree preferred

Tools

JST

Job description

Compliance Analyst

US DEFAULT GROUP, INC. Plantation, Florida, United States

About this position

COMPANY OVERVIEW

RAS LaVrar is a rapidly expanding creditors’ rights law firm servicing some of the largest financial institutions in the country. Our offices, home to hundreds of employees across seven states, work diligently to ensure our interests are in constant alignment with those of our clients. Our firm maintains a collegial work environment with opportunities for training and professional development. This is a high-volume and fast-paced practice that prides itself on efficiency and innovation.

POSITION SUMMARY

The Compliance Analyst at RAS LaVrar plays a vital role in maintaining operational integrity by monitoring call center agents to ensure strict adherence to client-specific scripts and regulatory standards. Reporting to the Compliance Managing Attorney, this role is responsible for the rigorous auditing of agent communication, legal documentation, and vendor performance. By identifying discrepancies, reporting grievances, and providing actionable feedback to improve agent performance, this position ensures the firm minimizes risk, protects its professional reputation, and delivers the high-level efficiency and innovation expected by the nation’s leading financial institutions in a high-volume, creditors' rights environment.

Responsibilities and Duties:
The following responsibilities are central to the role:

Quality Assurance & Agent Coaching

• Call Monitoring: Audit call center interactions to ensure strict adherence to scripts and client-specific guidelines.
• Performance Feedback : Issue coaching forms for any compliance failures and provide constructive outcomes to enhance agent skill sets and communication quality.

Maintain a library of dashboards

• Provide monthly reporting to clients.
• Distribute internal reporting to firm managers.
• Construct queries using programming languages such as SQL & Python.

Legal Auditing & Document Integrity

• Judgment & Suit Review: Systematically review judgments and suits across all states to verify accuracy against internal JST data.
• Worksheet Preparation: Create detailed worksheets for every assignment and finalize completion reports for departmental records.
• Document Auditing: Review and audit the firm’s legal documents and legal processes to ensure procedural compliance.

Reporting & Client Relations

• External Reporting: Create and distribute call monitoring reports and other various performance metrics to the firm’s clients as requested.
• Escalation Management: Promptly report all allegations of fraud, disputes, and formal complaints to the appropriate client stakeholders.
• Attorney Licensing: Conduct monthly audits of attorney Bar licenses to ensure all legal staff remain in good standing.
• Vendor Compliance: Audit service vendors to verify that consumers are being serviced accurately and in accordance with firm standards.

Core Competencies & Required Skills:

The successful candidate will:

• Analytical Rigor: Exceptional attention to detail when auditing legal documents and cross-referencing complex data sets.
• Regulatory Knowledge: Understanding of compliance frameworks within a legal or collections environment, including call center guidelines.
• Linguistic Proficiency: Bilingual fluency in English and Spanish, with the ability to provide high-quality written translations.
• Computer Knowledge: Possess foundational computer knowledge and skills including familiarity with programs within the Microsoft Office Suite as well as programming languages such as SQL and Python.
• Communication & Coaching: Ability to deliver professional feedback and coaching that drives measurable improvement in staff performance.
• Technical Literacy: Proficiency in Microsoft Office and the ability to navigate case management systems (JST) and reporting tools.

Educational/ Experience Qualification:

• Education: Associate Degree required; Bachelor’s Degree is highly preferred.
• Experience: Previous experience in a compliance, quality assurance, or auditing role, ideally within a legal or financial services setting.
• Background: Familiarity with call center monitoring software and legal document review is an asset.
• Attributes: High ethical standards, the ability to work independently on sensitive audits, and a commitment to maintaining firm-wide accuracy.

Working Conditions:

• Onsite Position - Plantation, Florida
• Operates no tools, machines or equipment
• Paid time off
• Paid holidays
• 401K Plan
• Medical, dental, vision and supplemental health insurance plans
• Voluntary life insurance plan

Monday to Friday : 8am to 5pm OR 8:30am to 5:30pm OR 9am to 6pm

Lunch : 1 hour

RAS LAVRAR is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.