Call Center Collection Rep – In Office

Balanced Healthcare Receivables, LLC; Nashua, Northern (NH, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Free virtual healthcare

Zero co-pays

Employee Assistance Program

Health insurance

Dental

Vision

Disability & Life Insurance

Paid Birthday Off

PTO (3 weeks)

Paid Holidays

401(k) with company match

Job summary

Balanced Healthcare Receivables, LLC in Nashua, NH is seeking a Call Center Representative to resolve medical billing matters through professional negotiation and communication. You will work directly with consumers to help providers and first responders while upholding high standards of service.

Schedule is Monday–Friday with start times around 8:00–8:30 AM. The role includes an attractive benefits package after 30 days and ongoing opportunities for growth and stability in a healthcare-focused

Qualifications

• Computer proficiency with office applications.
• Must complete Basic Training and pass all required testing.
• Basic understanding of health insurance, motor vehicle insurance, and workers' compensation insurance is helpful.
• Strong verbal and written communication skills.
• Professional and empathetic demeanor in consumer interactions.
• KPI-focused performance-oriented attitude.
• Honest, authentic, and hardworking with attention to detail.
• Team player with resilience for challenging conversations.

Responsibilities

• Account resolution: contact consumers to negotiate payment in full, settlement options, and payment arrangements.
• Strategic negotiation: review account information and ask probing questions to understand consumer situations and overcome payment objections.
• Skip Tracing: execute verbal skip tracing procedures to locate consumers and update contact information.
• Documentation: maintain accurate records by updating consumer information, call results, and notes in our system.
• Professional communication: leave compliant voicemail messages using mandated scripts.
• Regulatory Compliance: adhere to HIPAA, FDCPA, TCPA, PCI-DSS and related laws.
• Performance Standards: meet and maintain KPI performance levels.

Skills

Computer Proficiency

Training Completion

Insurance Knowledge

Communication Excellence

Professional Demeanor

Interpersonal Skills

Performance-Oriented

Honest, authentic, hardworking

Detail-oriented

Team player

Resilient

Job description

Description

Call Center Representative - Full-Time Onsite

Make a Difference in Healthcare While Building Your Career

Join our dedicated team in Nashua, New Hampshire, where you'll play a vital role in helping healthcare providers and first responders while enjoying outstanding benefits and job security. We may be in the business of collecting debt but we put the patients first. We are looking for people who can handle the high pace while treating each caller with empathy and respect.

OUTSTANDING BENEFITS PACKAGE (30+ hours/week)

Benefits Starting First of Month After 30 Days:

• FREE Virtual Healthcare for you and your entire household through AllyHealth
  • Primary care, urgent care, dermatology, mental health services
  • Scheduled therapy, psychiatry visits, life coaching
  • ZERO co-pays - completely free to employees
• Employee Assistance Program - free counseling and support for you and family

Health Insurance - Anthem BCBS with 3 plan options (company covers up to 55%)

• Dental - Delta Dental ($2,000 annual coverage)
• Vision - EyeMed coverage
• Short-Term/Long-Term Disability & Life Insurance - Principal plan with guaranteed acceptance

Benefits After 90 Days:

• Paid Birthday Off - celebrate your special day
• 3 Weeks PTO - accrued bi-weekly
• Paid Holidays

Benefits After 1 Year:

• 401(k) Plan - 100% employer match up to 4% of salary (100% vested immediately)

Your Role: Medical Call Center Representative

Work directly with consumers to resolve medical billing matters through professional negotiation and communication:

Primary Responsibilities:

• Account Resolution - Contact consumers to negotiate payment in full, settlement options, and payment arrangements
• Strategic Negotiation - Review account information and ask probing questions to understand consumer situations and overcome payment objections
• Skip Tracing - Execute verbal skip tracing procedures to locate consumers, including gathering updated contact and employment information
• Documentation - Maintain accurate records by updating consumer information, call results, and detailed notes in our system
• Professional Communication - Leave compliant voicemail messages using mandated scripts
• Regulatory Compliance - Strictly adhere to HIPAA, FDCPA, TCPA, PCI-DSS, and all Federal and State Consumer Protection Laws
• Performance Standards - Meet and maintain established KPI (Key Performance Indicator) levels

Work Environment & Schedule

Schedule: Monday-Friday, 8:00 AM or 8:30 AM start time (based on staffing needs)

Environment:

• Climate-controlled office setting
• Assigned cubicle workspace
• Primarily sedentary role (95% seated)
• Occasional light lifting (under 5 lbs)
• Building has stairs to access different areas

Ready to Join Our Team?

We're looking for reliable team members who understand the importance of consistency in our consumer-focused environment and can maintain professional standards while meeting performance expectations.

BHR is an equal opportunity employer committed to workplace diversity and inclusion. Reasonable accommodations available for qualified individuals with disabilities.

Requirements

What We're Looking For

Required Qualifications:

• Computer Proficiency - Ability to operate personal computers and office applications
• Training Completion - Must complete Basic Training and pass all required testing
• Insurance Knowledge - Basic understanding of health insurance, motor vehicle insurance, and worker's compensation insurance is helpful
• Communication Excellence - Strong verbal and written communication skills
• Professional Demeanor - Ability to respond to questions tactfully and professionally
• Interpersonal Skills - Strong human relations abilities for consumer interactions
• Performance-Oriented - Ability to meet and maintain KPI performance levels

Personal Qualities:

• Honest, authentic, and hardworking
• Professional and empathetic approach to consumer interactions
• Detail-oriented with strong organizational skills
• Team player with positive attitude
• Resilient and able to handle challenging conversations