Call Center Clinician-Boston Emergency Services Team, 20hrs

BMC Software; Boston (MA); Presencial; USD 43 000 - 53 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

Pharmacy benefits

403(b) retirement matches

Flexible Spending Accounts

Earned time cash out

Paid time off

Career advancement opportunities

Wellbeing resources

Resumo da oferta

BMCHS's Boston Emergency Services Team seeks a part-time Call Center Clinician to perform telephone screening, intake, and triage for individuals in crisis. You will provide crisis intervention and stabilization and refer to appropriate services.

Based in Psychiatry, the role requires a Master's degree, licensure preferred (LCSW/LICSW/LMHC), and strong communication, cultural sensitivity, and familiarity with EMR systems. This position is on-site in Boston.

Qualificações

• Master’s Degree in social work, psychology, education, counseling, or related field.

Responsabilidades

• Provide telephone triage for individuals in psychiatric crisis.
• Perform intake screening and stabilization.
• Refer to appropriate community resources and sources of care.
• Communicate clearly in writing and verbally with patients and staff.

Conhecimentos

Referral knowledge

Active listening

Interpersonal skills

English communication

Cultural sensitivity

Bilingual ability

Healthcare software

Formação académica

Master’s degree in SW/psychology/counseling

Ferramentas

MS Word

Outlook

EMR systems

Descrição da oferta de emprego

POSITION SUMMARY:

This is a key position within the Boston Emergency Services Team (BEST) Program, responsible for providing telephone screening and intake functions. Provide telephone triage for individuals experiencing psychiatric crisis; assists with stabilization, crisis intervention, and refers to the appropriate sources.

Position: Call Center Clinician–Boston Emergency Services Team

Department: Psychiatry

Schedule: Part Time, 20 Hours

JOB REQUIREMENTS

EDUCATION:

• Master’s Degree in social work, psychology, education, counseling, or related field.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• LCSW, LICSW or LMHC license preferred.

EXPERIENCE:

• Previous field experience working in emergency psychiatry-related clinical activities preferred.

KNOWLEDGE AND SKILLS:

• Requires knowledge of referral process and community resources and agencies relative to health, protective services, crisis intervention, disability, etc.
• Excellent listening skills, ability to diagnose problems, resolve conflict, and develop practical solutions, even when sources are scarce. Ability to make alternative plans as needed.
• Advanced interpersonal skills necessary to interact effectively with various healthcare professionals and to instill confidence and to advocate for patients and their family.
• Excellent English language skills to summarize and communicate orally and in writing, moderately complex information in varied formats to internal and external customers.
• Cultural sensitivity and comfort with a wide range of social, racial and ethnic populations. Bicultural/Bilingual competency a plus.
• Proficiency with standard software programs used in healthcare (such as MS Word, Outlook), patient registration systems, electronic medical record and web browsers.

Compensation Range:

$30.90- $38.42

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

• medical
• dental
• vision
• pharmacy
• contract increases
• Flexible Spending Accounts
• 403(b) savings matches
• earned time cash out
• paid time off
• career advancement opportunities
• resources to support employee and family wellbeing

Equal Opportunity Employer/Disabled/Veterans