People-First HR Generalist for Dynamic Call Center

Transcom; Greenville (SC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health benefits for you and family

401(k) with employer match

Paid vacation

Onsite gym

Greenville office environment

Job summary

Transcom is seeking an HR Generalist to serve as the primary HR resource for frontline employees and leaders at our Greenville, SC call center. You’ll handle employee relations, onboarding, benefits, payroll, and policy administration in a high-volume environment.

You will partner with operations to support attendance, leave, and engagement initiatives while ensuring compliance and customer-service oriented HR service delivery.

Qualifications

• Bachelor's degree in Human Resources or related field or equivalent experience.
• 3+ years of progressive HR experience (HR Generalist role).
• Solid knowledge of employee relations, performance management, policy administration, and HR documentation.
• Proficiency with MS Office/Google Workspace and standard HRIS; able to pass a background check.

Responsibilities

• HR Service Delivery: be go-to resource for policies, attendance, benefits, payroll, leave, and workplace concerns.
• Employee Relations & Performance Management: advise leaders, coach, conduct investigations, and escalate trends.
• Policy & Process Administration: maintain knowledge of HR policies and lifecycle processes; provide guidance.
• New Hire Orientation & Lifecycle Support: deliver HR portion of onboarding and 30-60-90-day programs.
• Attendance, Leave, and Accommodation Support: guide attendance expectations and documentation.
• Culture & Engagement: support wellbeing, focus groups, and retention initiatives.
• Compliance & Case Management: maintain confidential HR records and legal compliance.
• Payroll, Benefits, and Compensation Support: assist with compensation processes and escalations.
• Operational & Workforce Support: monitor shifts, programs, and workforce needs; ensure coverage.

Skills

HR Generalist

Employee Relations

Performance Management

Policy Administration

HR Documentation

Microsoft Office

Google Workspace

HRIS

Education

Bachelor's degree in HR or related field

Tools

Workday

ServiceNow

Zendesk

Kronos

UKG

Job description

Transcom is seeking an HR Generalist to serve as the primary HR resource for frontline employees and leaders at our Greenville, SC call center. You’ll handle employee relations, onboarding, benefits, payroll, and policy administration in a high-volume environment.

You will partner with operations to support attendance, leave, and engagement initiatives while ensuring compliance and customer-service oriented HR service delivery.