Call Center Associate

KGV-22 Laurens Ventures; West Virginia; On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Pet Insurance

401k with company match

Paid time off

Holidays

Parental leave

Bereavement leave

Company discounts

Fun working environment

Job summary

Anderson Automotive Group is hiring call center representatives to join a fast-paced, team-oriented environment. If you excel in customer service, value punctuality, and are eager to learn, this role is for you.

The position is on-site off Glenwood Ave in Raleigh, NC, offering hourly pay of $20–$22 with full benefits, PTO, and opportunities for growth through our training and coaching program.

Qualifications

• 3 years of customer service experience (phone or in person).
• 1 year of call center experience preferred.
• Bilingual in English/Spanish preferred.
• Able to type accurately and quickly.
• Maintain a positive environment and work well in a diverse team.

Responsibilities

• Provide customer service to callers and walk-ins in a fast-paced environment.
• Navigate multiple applications and screens to resolve inquiries.
• Meet or exceed performance targets and participate in training sessions.
• Maintain accurate records and collaborate with team during shifts.

Skills

Attention to detail

Customer service

Punctuality

Team player

Willingness to learn

Education

High School Diploma or GED

Job description

Our corporate call center is hiring call center reps for their team! If you thrive in a fast-paced, team environment, and have an eye for detail, great customer service skills, and a willingness to learn and succeed, this role is for you!

The ideal candidate would have 3 years of customer service experience either via phone or in-person, and pride themselves on showing up punctually every shift with a positive attitude daily!

The details

This position is paid hourly and ranges between $20-$22/hr. based on experience, a minimum of 3 years of customer service experience is required for this position.

The scheduled shifts are Monday-Friday, 9 am to 6 pm, and every 3rd Saturday on a rotation. NO SUNDAY WORK REQUIRED!

This is an on-site position located off Glenwood Ave. in Raleigh, NC.

We are looking for individuals who:

• Are engaged customer advocates
• Meet or exceed (attainable) performance targets
• Are brand ambassadors both internally and externally
• Think on their feet and can learn in an ever-changing environment
• Handle customers' needs with integrity and empathy in one transaction
• Accurately navigating and maneuvering through multiple applications and screens simultaneously
• Have impeccable time management skills
• Actively engage and participate in training and weekly coaching sessions
• Take initiative
• Are adaptable! Change is a constant in the automotive world, i.e. program offerings, computer tools, process changes, etc.
• Strive to be the best they can be and maintain a high level of superior customer service/professionalism to a diverse group of customers

Benefits, Benefits, and More Benefits!

• Full-Time Employment
• Medical, Dental, Vision, and pet insurance options
• 401k plans with a company match up to 6%
• Paid time off including holidays, industry-leading parental leave, bereavement leave
• Fun working environment!
• Company discounts!

Qualifications / Successful candidates for this position will have:

• 3 years of experience in providing customer service either via phone or in person (required)
• 1 year of call center experience (preferred)
• Are Bilingual in English/Spanish (preferred)
• Ability to type accurately and quickly
• Maintain a positive environment, working with co-workers and customers within a diverse culture
• Excellent telephone manners and listening skills
• The ability to relate to customers professionally and courteously
• The ability to work in a team environment
• The ability to work under pressure
• The ability to sit for long periods
• Excellent attention to detail and multitasking ability
• Self-motivation to work under his/her initiative
• Must pass a drug test and state, federal, and criminal background check
• Must have a High School diploma or general education degree (GED). (Associate's degree preferred)
• Must be at least 18 years of age

We are an equal opportunity employer

Why Automotive:

Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.

Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities

Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.