Call Center Associate

Toyota of Cape Coral; Raleigh (NC); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with match

Paid time off

Company discounts

Job summary

Anderson Automotive Group in Raleigh, NC is hiring a Call Center Associate to join our on-site team. The role requires strong customer service skills, punctuality, and the ability to navigate multiple software tools to assist customers efficiently.

Shifts are Monday–Friday 9am–6pm with every 3rd Saturday on rotation; Sunday work is not required. We offer full-time employment with comprehensive benefits, including medical, dental, vision, and 401(k) with company match, paid time off, and a

Qualifications

• 3 years of customer service experience (phone or in-person).
• Call center experience preferred.
• Bilingual in English/Spanish preferred.

Responsibilities

• Assist customers with inquiries via phone and in person.
• Navigate multiple software applications to resolve issues.
• Maintain punctual attendance and positive attitude.

Skills

Customer service

Call center experience

Bilingual English/Spanish

Education

High School diploma or GED

Job description

Call Center AssociateYou may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.# Driven to Lead## Call Center AssociateApply: Fred Anderson Toyota of Raleigh: Full time: Posted Today: R2814Our corporate call center is hiring call center reps for their team! If you thrive in a fast-paced, team environment, and have an eye for detail, great customer service skills, and a willingness to learn and succeed, this role is for you! **The ideal candidate would have 3 years of customer service experience either via phone or in-person, and pride themselves on showing up punctually every shift with a positive attitude daily!** **The details:*** **This position is paid hourly and ranges between $20-$22/hr. based on experience, a minimum of 3 years of customer service experience is required for this position.*** **The scheduled shifts are Monday-Friday, 9 am to 6 pm, and every 3rd Saturday on a rotation. NO SUNDAY WORK REQUIRED!*** **This is an on-site position located off Glenwood Ave. in Raleigh, NC.** **We are looking for individuals who:*** Are engaged customer advocates* Meet or exceed (attainable) performance targets* Are brand ambassadors both internally and externally* Think on their feet and can learn in an ever-changing environment* Handle customers’ needs with integrity and empathy in one transaction* Accurately navigating and maneuvering through multiple applications and screens simultaneously* Have impeccable time management skills* Actively engage and participate in training and weekly coaching sessions* Take initiative* Are adaptable! Change is a constant in the automotive world, i.e. program offerings, computer tools, process changes, etc.* Strive to be the best they can be and maintain a high level of superior customer service/professionalism to a diverse group of customers***Benefits, Benefits, and More Benefits!**** Full-Time Employment* Medical, Dental, Vision, and pet insurance options* 401k plans with a company match up to 6%* Paid time off including holidays, industry-leading parental leave, bereavement leave* Fun working environment!* Company discounts!**Qualifications / Successful candidates for this position will have:*** **3 years of experience in providing customer service either via phone or in person (required)*** 1 year of call center experience (preferred)* Are Bilingual in English/Spanish (preferred)* Ability to type accurately and quickly* Maintain a positive environment, working with co-workers and customers within a diverse culture* Excellent telephone manners and listening skills* The ability to relate to customers professionally and courteously* The ability to work in a team environment* The ability to work under pressure* The ability to sit for long periods* Excellent attention to detail and multitasking ability* Self-motivation to work under his/her initiative* Must pass a drug test and state, federal, and criminal background check* Must have a High School diploma or general education degree (GED). (Associate’s degree preferred)* Must be at least 18 years of age We are an equal opportunity employer **Why Automotive:****Career growth:** Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.**Stability:** Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities**Technology:** There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.### About USThe Anderson Automotive Group is a family owned and operated business with over sixty five years of history. Our franchise car dealerships represent world class manufacturers in some of the best markets in the Southeast. Founded in 1955, our roots run deep in our communities with leadership, involvement and philanthropy. We take pride in operating at a high level. Our focus stretches beyond the car industry. We strive to be a progressive, world class retailer and service provider.