Automotive Service Advisor

KGV-22 Laurens Ventures; Raleigh (NC); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

401(k) with company match

Health benefits

Paid time off

Employee discounts

Career growth

Job summary

Fred Anderson Automotive Group in Raleigh, NC is seeking an Automotive Service Advisor to guide customers through the service process, schedule maintenance, and present repairs professionally. The ideal candidate has strong communication and time-management skills and can build rapport with guests.

We are a family-owned retailer with a long history and a culture of caring. We offer career growth, competitive pay, 401(k) with company match, health benefits, paid time off, and employee discounts

Qualifications

• Experience delivering excellent customer service in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to manage time effectively and multitask.
• Experience in sales or upselling service recommendations is a plus.

Responsibilities

• Guide customers through the service process from drop-off to completion.
• Present needed repairs and maintenance clearly and professionally.
• Build rapport with guests and follow up throughout the service journey.
• Assist in scheduling and coordinating maintenance appointments.

Skills

Customer service

Communication

Time management

Sales experience

Education

Highschool diploma or equivalent

Job description

Join our team:

Fred Anderson Automotive Group is looking for an Automotive Service Advisor for our Nissan of Raleigh. We are looking for energetic and outgoing personalities with a proven track record of customer service to deliver quality and professional service to our service customers when they bring their vehicles in for their scheduled maintenance and repairs. The ideal candidate will possess strong communication and time management skills and the ability to build rapport with customers as they assist customers through the service process.

The Anderson Automotive Group is a family owned and operated business with over sixty-five years of history. Our franchise car dealerships represent world-class manufacturers including: Toyota, Subaru, Nissan, Kia, GMC, Buick, Chevrolet, Cadillac, Hyundai, Genesis, Acura, and Honda. We are in the best markets in the southeast. Founded in 1955, our roots run deep through philanthropy and community development. We strive to be a progressive, world-class retailer and service provider. Every associate at Anderson Automotive Group is critical to our success

What we have to offer:

• A culture of caring, belonging, and respect for everyone
• Managers that people want to work with
• Career growth and advancement
• Leadership development, innovative training and learning systems
• Competitive compensation plans
• 401k retirement plans with company match
• Comprehensive health benefits packages, including telehealth and behavioral health services
• Paid employee referral, recognition, and bonus programs
• Paid time off, bereavement, and vacation benefits
• Industry leading maternity and paternity leave
• Employee discounts on parts, service, vehicle purchases, and local entertainment

What we are looking for:

• Individuals with friendly and outgoing personalities
• Ability to build rapport and follow up with guests throughout the service process
• Possess strong communication and organizational skills
• Assist customers in maintaining vehicles according to manufacturer standards
• Perform high-quality, professional, and knowledgeable presentation of needed repairs and maintenance
• Strong focus on providing the highest level of customer service to our guests
• Learn to overcome objections, close sales, and perform all steps of the sales process in accordance with company standards
• Individuals with prior sales, customer service, or hospitality experience
• Valid driver's license with acceptable motor vehicle record is required
• Highschool diploma or equivalent

Why Automotive:

Career growth: Endless opportunities for career development within our organization, with development programs and trainings to get you where you want to be

Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities

Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.

Why Automotive:

Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.

Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities

Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.