Call Center Associate

Anderson Automotive Group; Raleigh (NC); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Full-Time Employment

Medical, Dental, Vision, and pet保险

401k with company match up to 6%

Paid time off including holidays

Parental leave

Bereavement leave

Company discounts

Job summary

Anderson Automotive Group in Raleigh, NC is hiring call center representatives for our corporate call center team. If you thrive in a fast-paced, team environment with attention to detail and strong customer service, this role is for you.

The ideal candidate has at least 3 years of customer service experience, either by phone or in person, and can maintain punctuality and a positive attitude. The position is on-site, pays $20–$22 per hour, and schedules run Monday through Friday 9 am–6 pm, with

Qualifications

• 3 years of experience in providing customer service either via phone or in person (required).
• 1 year of call center experience (preferred).
• Bilingual in English/Spanish (preferred).
• Ability to type accurately and quickly.
• Maintain a positive environment while working with a diverse team and customers.

Skills

Customer service

Communication

Time management

Education

High School diploma or GED

Associate’s degree preferred

Job description

Our corporate call center is hiring call center reps for their team! If you thrive in a fast-paced, team environment, and have an eye for detail, great customer service skills, and a willingness to learn and succeed, this role is for you!

The ideal candidate would have 3 years of customer service experience either via phone or in-person, and pride themselves on showing up punctually every shift with a positive attitude daily!

The details:

• This position is paid hourly and ranges between $20-$22/hr. based on experience, a minimum of 3 years of customer service experience is required for this position.
• The scheduled shifts are Monday-Friday, 9 am to 6 pm, and every 3rd Saturday on a rotation. NO SUNDAY WORK REQUIRED!
• This is an on-site position located off Glenwood Ave. in Raleigh, NC.

We are looking for individuals who:

• Are engaged customer advocates
• Meet or exceed (attainable) performance targets
• Are brand ambassadors both internally and externally
• Think on their feet and can learn in an ever-changing environment
• Handle customers’ needs with integrity and empathy in one transaction
• Accurately navigating and maneuvering through multiple applications and screens simultaneously
• Have impeccable time management skills
• Actively engage and participate in training and weekly coaching sessions
• Take initiative
• Are adaptable! Change is a constant in the automotive world, i.e. program offerings, computer tools, process changes, etc.
• Strive to be the best they can be and maintain a high level of superior customer service/professionalism to a diverse group of customers

Benefits, Benefits, and More Benefits!

• Full-Time Employment
• Medical, Dental, Vision, and pet insurance options
• 401k plans with a company match up to 6%
• Paid time off including holidays, industry-leading parental leave, bereavement leave
• Fun working environment!
• Company discounts!

Qualifications / Successful candidates for this position will have:

• 3 years of experience in providing customer service either via phone or in person (required)
• 1 year of call center experience (preferred)
• Are Bilingual in English/Spanish (preferred)
• Ability to type accurately and quickly
• Maintain a positive environment, working with co-workers and customers within a diverse culture
• Excellent telephone manners and listening skills
• The ability to relate to customers professionally and courteously
• The ability to work in a team environmentThe ability to work under pressure
• The ability to sit for long periods
• Excellent attention to detail and multitasking ability
• Self-motivation to work under his/her initiative
• Must pass a drug test and state, federal, and criminal background check
• Must have a High School diploma or general education degree (GED). (Associate’s degree preferred)
• Must be at least 18 years of age

We are an equal opportunity employer

Why Automotive:

Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.

Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities

Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.