Assistant Branch Support Manager

cPort Credit Union; Maine; Remote; USD 63,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Life insurance

401k

Paid holidays

Vacation time

Tuition reimbursement

Career advancement opportunities

Bonus

Wellness programs

Job summary

cPort Credit Union is seeking an organized, detail-oriented Assistant Branch Support Manager to lead the Branch Support team and oversee key operational and compliance responsibilities at the Riverside Branch in Portland, ME. This role supports branch teams with escalated questions, drives accuracy and efficiency improvements, and helps shape procedures to enhance the member experience.

Remote work opportunities may be available based on business needs.

Qualifications

• Leadership experience including coaching and accountability.
• Excellent organization, communication, and problem-solving skills.
• Ability to manage multiple priorities and deadlines.
• Strong attention to detail and accuracy in compliance work.
• Collaborates effectively with branch teams and cross-functional partners.

Responsibilities

• Provide coaching, development, and performance management with regular one-on-ones.
• Oversee operational, compliance, and reporting responsibilities daily, weekly, monthly, and annually.
• Manage creation, updating, and annual review of Branch Operations procedures.
• Resolve escalated account, transactions, and operational questions.
• Use reporting to identify risk, improve processes, and support new systems.
• Create and track Branch Operations Campaigns.

Skills

Credit union operations

Leadership

Communication

Problem-solving

Attention to detail

Job description

cPort Credit Union is currently seeking an organized, detail-oriented leader to serve as Assistant Branch Support Manager. This role leads the Branch Support team and oversees key operational and compliance responsibilities, supports branch teams with escalated questions, and manages Branch Operations procedures. The ideal candidate will build team expertise, maintain strong coverage and accountability, and identify opportunities to improve accuracy, efficiency, and the member experience.

Key Responsibilities

• Provide coaching, development, and performance management, including regular one-on-ones, team meetings, and clear communication of priorities and changes.
• Oversee the department’s recurring operational, compliance, and reporting work, ensuring that all daily, weekly, monthly, and annual responsibilities are completed accurately and on schedule.
• Manage the creation, updating, and annual review of Branch Operations and Branch Support procedures, and oversee quarterly branch quality control reviews and follow-up.
• Serve as a knowledgeable resource for branch teams by resolving escalated account, transactions, and operational questions.
• Use reporting and trends to identify risk, strengthen processes, improve efficiency, and support new systems and initiatives.
• Create and track Branch Operations Campaigns.

Preferred Qualifications

• Strong knowledge of credit union operations, deposit and account servicing, and member service practices.
• Leadership experience that includes coaching, workload management, and performance accountability.
• Excellent organization, communication, and problem-solving skills, with the ability to manage multiple priorities and deadlines.
• Strong attention to detail and a commitment to accuracy in compliance-sensitive work.
• Ability to collaborate effectively with branch teams and cross-functional partners.

Location

Riverside Branch, Portland, with remote work opportunities based on business needs

Salary Description:

$63,087.52 annually - $94,631.28 annually

cPort Credit Union takes pride in providing our members with exceptional personalized service in a friendly, team-oriented environment. We offer competitive wages, bonus and wellness programs, and an excellent benefits package to full-time employees including health insurance, vision, life insurance, 401k, paid holidays, vacation time, tuition reimbursement and career advancement opportunities.