Call Center Associate

Saint Lucie Battery & Tire CO; Florida; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Vision insurance

Life insurance

401k

PTO

Vacation

Career advancement

Ongoing training

Supportive team-oriented environment

Family-owned company

Job summary

Saint Lucie Battery & Tire CO in Fort Pierce, FL is hiring a Call Center Associate. You will handle incoming and outbound calls, resolve customer issues, provide product information, and guide customers to suitable solutions with a friendly, professional tone.

The role emphasizes active listening, accurate data entry using CRM software, and meeting call metrics. A high school diploma and excellent communication skills are required; bilingual abilities are a plus.

Qualifications

• High school diploma or equivalent.
• Fluency in multiple languages preferred.
• Proven customer service experience.
• Proficient with computers and CRM software.

Responsibilities

• Initiate and answer calls to clients to gain knowledge about customer needs, complaints and concerns.
• Respond efficiently and accurately to customers, offering possible solutions, and ensure customers feel supported and valued.
• Engage in active listening with customers, confirm or clarify information and diffusing angry customers as needed.
• Build lasting relationships with customers and other call center team members based on trust and reliability.
• Utilize software, databases, scripts and tools appropriately.
• Strive to meet or exceed call center metrics while providing excellent customer service.
• Suggest sales or recommendations for products or services that may better suit customer needs.
• Participate in training opportunities.
• Adhere to company policies and procedures.

Education

High school diploma or equivalent

Tools

CRM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center Associate

Full Time Fort Pierce, FL, US

Summary of position:

The Call Center Associate is a customer-focused, detail oriented role. This position is adept at providing outstanding customer service, complaint resolution and troubleshooting issues.

• Initiate and answer calls to clients to gain knowledge about customer needs, complaints and concerns.
• Respond efficiently and accurately to customers, offering possible solutions, and ensure customers feel supported and valued.
• Engage in active listening with customers, confirm or clarify information and diffusing angry customers as needed.
• Build lasting relationships with customers and other call center team members based on trust and reliability.
• Utilize software, databases, scripts and tools appropriately.
• Strive to meet or exceed call center metrics while providing excellent customer service.
• Suggest sales or recommendations for products or services that may better suit customer needs.
• Participate in training opportunities.
• Adhere to company policies and procedures.

Required Skills and Abilities:

• Ability to comprehend and follow through with instructions and tasks.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to manage complaint resolution.

Education and Experience:

• High school diploma or equivalent.
• Fluency in multiple languages, preferred.
• Proven understanding of company products, services and policies.
• Exceptional customer service, active listening and professional phone voice.
• Proficient with computers, CRM software and typing skills
• Ability to ask prying questions and diffuse tense situations.

Required Licenses or Certifications:None

Work Environment/Expectations:

• Office based role.
• Background noise from coworkers, vehicles and various tools is expected.

Physical Requirements:

• Bending and sitting for extended periods of time is expected.
• Regular use of computer keyboard and telephone.
• Ability to lift and carry at least 15 pounds routinely.
• Must be able to talk, listen and speak clearly.
• Use of fine motor skills is expected.

Why Work at St Lucie Battery & Tire?

• Competitive pay
• Medical insurance
• Vision insurance
• Life insurance
• 401k
• PTO
• Vacation
• Opportunities for career advancement
• Ongoing training and professional development
• Supportive team-oriented work environment
• Family-owned company with strong community values
• Multiple locations throughout the Treasure Coast