Service Advisor

St. Lucie Battery & Tire; Town of Florida (NY); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Vision insurance

Life insurance

401k

PTO

Vacation

Opportunities for career advancement

Ongoing training and professional dev.

Supportive team-oriented environment

Community values

Multiple locations

Job summary

St Lucie Battery & Tire is seeking a Service Advisor to act as the primary liaison between customers and repair teams. You will greet customers, listen to concerns, educate them on services, and schedule appointments while tracking progress and processing payments.

You will review accounts, resolve complaints, document transactions, and strive to meet sales goals in a fast-paced shop environment with a focus on accuracy and customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• 2+ years experience as a service advisor preferred.
• Strong customer service skills and tire industry knowledge a plus.
• Knowledge of computer applications and industry-specific software.
• Basic accounting and electronic payment familiarity.

Responsibilities

• Interact with customers, listen to concerns, and respond promptly.
• Educate clients about products, services, and offers.
• Schedule appointments, take orders, monitor service progress, calculate charges, and process payments.
• Review customer accounts and report changes to internal staff.
• Manage complaints, returns and resolve grievances.
• Record customer details and transactions.
• Serve as a customer relationship manager and liaison between departments.
• Ensure sales goals are achieved.

Skills

Customer service

Communication

Organization

Time management

Analytical thinking

Conflict resolution

Prioritization

Attention to detail

Mathematical calculations

Teamwork

Education

High school diploma or equivalent

Tools

Industry-specific software

Electronic payment systems

Job description

The Service Advisor is responsible for assisting customers with their vehicle repair needs by acting as the primary liaison between the customer and the service repair teams.

• Interact with customers, listen to their concerns, and provide timely responses.
• Educate clients about the company’s products, services, and offers.
• Schedule appointments, take orders, monitor service progress, calculate charges, and process payments.
• Review customer accounts and report changes to internal staff.
• Manage complaints, returns and resolve customer grievances.
• Record customer details and transactions.
• Serve as a customer relationship manager.
• Serve as a link between customers and various departments within the organization.
• Ensure sales goals are achieved.

Required Skills and Abilities:

• Ability to comprehend and follow through with instructions and tasks.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to resolve conflicts.
• Ability to prioritize tasks.
• Ability to function well in a high-paced and at times stressful environment.
• Must be able to perform fundamental mathematical calculations including percentages, sales transactions, inventory stock calculations and invoicing.

Education and Experience:

• High school diploma or equivalent, required.
• 2+ years experience in a service advisor role, preferred.
• Proven demonstration of strong customer service skills.
• Tire experience and/or commercial tire experience is a plus.
• Knowledgeable in computer applications and industry-specific software.
• Basic accounting skills and knowledge of electronic payment systems.

Required Licenses or Certifications:

• Driver's License, unrestricted

Work Environment/Expectations:

• Work will occur in well-lit, well-ventilated repair shop locations.
• Exposure is grease, car exhaust and chemicals is expected.
• Background noise from coworkers, vehicles and various tools is expected.
• Must wear company branded work attire.

Physical Requirements:

• Bending, sitting and squatting is expected.
• Must be able to stand for long periods of time.
• Regular use of computer keyboard and telephone.
• Ability to lift and carry at least 50 pounds routinely.
• Must be able to walk, talk, listen and speak clearly.
• Use of fine motor skills is expected.

Why Work at St Lucie Battery & Tire?

• Competitive pay
• Medical insurance
• Vision insurance
• Life insurance
• 401k
• PTO
• Vacation
• Opportunities for career advancement
• Ongoing training and professional development
• Supportive team-oriented work environment
• Family-owned company with strong community values
• Multiple locations throughout the Treasure Coast