Call Center Specialist — Customer Care & Resolution

Saint Lucie Battery & Tire CO; Florida; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Vision insurance

Life insurance

401k

PTO

Vacation

Career advancement

Ongoing training

Supportive team-oriented environment

Family-owned company

Job summary

Saint Lucie Battery & Tire CO in Fort Pierce, FL is hiring a Call Center Associate. You will handle incoming and outbound calls, resolve customer issues, provide product information, and guide customers to suitable solutions with a friendly, professional tone.

The role emphasizes active listening, accurate data entry using CRM software, and meeting call metrics. A high school diploma and excellent communication skills are required; bilingual abilities are a plus.

Qualifications

• High school diploma or equivalent.
• Fluency in multiple languages preferred.
• Proven customer service experience.
• Proficient with computers and CRM software.

Responsibilities

• Initiate and answer calls to clients to gain knowledge about customer needs, complaints and concerns.
• Respond efficiently and accurately to customers, offering possible solutions, and ensure customers feel supported and valued.
• Engage in active listening with customers, confirm or clarify information and diffusing angry customers as needed.
• Build lasting relationships with customers and other call center team members based on trust and reliability.
• Utilize software, databases, scripts and tools appropriately.
• Strive to meet or exceed call center metrics while providing excellent customer service.
• Suggest sales or recommendations for products or services that may better suit customer needs.
• Participate in training opportunities.
• Adhere to company policies and procedures.

Education

High school diploma or equivalent

Tools

CRM software

Job description

Saint Lucie Battery & Tire CO in Fort Pierce, FL is hiring a Call Center Associate. You will handle incoming and outbound calls, resolve customer issues, provide product information, and guide customers to suitable solutions with a friendly, professional tone.

The role emphasizes active listening, accurate data entry using CRM software, and meeting call metrics. A high school diploma and excellent communication skills are required; bilingual abilities are a plus.