Call Center Agents

Great Day Improvements; Twinsburg (OH); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid training

PTO & benefits

Bonuses

Job summary

Great Day Improvements is hiring Call Center Agents in Twinsburg, OH. You will answer customer calls, schedule a free design consultation with our Design Consultants, and ensure a strong first impression.

Morning in-office shifts Monday–Friday with weekend rotations that are remote. Training is provided, and the role offers full-time hours, benefits, and a collaborative customer care team at our Twinsburg corporate office.

Qualifications

• Clear communication with customers over the phone and written notes.
• Ability to schedule design consultations and coordinate with product experts.

Responsibilities

• Answer incoming calls and schedule design consultations.
• Provide a positive customer experience on every call.
• Enter customer data accurately into the database.
• Make outbound follow-up calls as needed.
• Perform additional administrative duties as required.

Skills

Excellent communication

Problem solving

Organized

Phone etiquette

Multitasking

Tools

Customer database

Job description

CALL CENTER AGENTS - TWINSBURG, OHIO

PAID TRAINING, Up to $17 HOURLY, PTO & BENEFITS - FULL TIME POSITION

FULL TIME MORNINGS & WEEKEND POSITIONS STARTING $17 HOURLY + BONUSES

IMMEDIATE HIRES AVAILABLE!!!!! Must be willing and able to TRAIN & work at our Twinsburg, OH Corporate office

Great Day Improvements is GROWING! We are seeking friendly upbeat people to join our Customer Care Team!

Our Customer Care Specialists are the first point of contact with customers and are responsible for the BEST first impression!

Their primary responsibility is to assist new customers in scheduling a free design consultation with one of our Design Consultants.

We are seeking FULL TIME - MORNINGS & WEEKENDS

MORNING HOURS - IN OFFICE MONDAY - FRIDAY 830 AM - 500 PM / WEEKEND ROTATION ARE REMOTE

• Answer incoming calls from our customers, uncover their needs and schedule a design consultation with one of our product experts or direct them to the appropriate department.
• Provide an exceptional customer experience with each call.
• Accurate entry of customer’s information into our database to set each appointment.
• Make outbound calls to potential customers as necessary for various follow-up initiatives.
• Additional administrative duties as required.
• Exceptional verbal and written communication skills
• Exceptional listening and problem-solving skills
• Must be very well organized
• Ability to speak clearly and concisely over the phone
• Ability to multi-task (talk and type simultaneously) and overcome objections
• Upbeat, positive and professional attitude - a team player
• Must genuinely enjoy helping customers
• Proficiency with computers is required along with an aptitude to learn our phone and database systems
• Accuracy and attention to detail are must-have traits
• Reliable attendance and punctuality

• Must have high-speed internet connection
• Must be self-disciplined to stay on task
• Must have ability to speak with customers without any major background noise or distractions while on the phone
• Must be willing and able to TRAIN & work at our Twinsburg, Ohio office

GDI is an Equal Employment Opportunity Employer #INDGDICCA