Call Center Agents

Champion Windows & Home Exteriors; Twinsburg (OH); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid training

Equipment supplied

Job summary

Great Day Improvements is growing and hiring Call Center Agents to join our Twinsburg, Ohio office. You will be the first friendly, helpful voice with customers, scheduling free design consultations with our Design Consultants.

We offer paid training, full-time mornings and weekend shifts, and opportunities to work remotely for weekend rotations. Reliable attendance and a can-do attitude are valued as you support a fast-paced customer-care team.

Qualifications

• Exceptional verbal and written communication skills.
• Exceptional listening and problem-solving skills.
• Must be very well organized.
• Ability to speak clearly and concisely over the phone.
• Ability to multi-task (talk and type simultaneously) and overcome objections.
• Upbeat, positive and professional attitude – a team player.
• Must genuinely enjoy helping customers.
• Proficiency with computers and learning our phone/database systems.
• Accuracy and attention to detail are must-have traits.
• Reliable attendance and punctuality.

Responsibilities

• Answer incoming calls from our customers, uncover their needs and schedule a design consultation with one of our product experts or direct them to the appropriate department.
• Provide an exceptional customer experience with each call.
• Accurate entry of customer’s information into our database to set each appointment.
• Make outbound calls to potential customers as necessary for various follow-up initiatives.
• Additional administrative duties as required.

Skills

Verbal communication

Written communication

Listening skills

Organization

Phone communication

Multitasking

Positive attitude

Customer service

Computer proficiency

Attention to detail

Attendance reliability

Tools

Customer database

CRM software

Phone systems

Job description

CALL CENTER AGENTS – TWINSBURG, OHIO

PAID TRAINING, Up to $17 HOURLY, PTO & BENEFITS – FULL TIME POSITION

FULL TIME MORNINGS & WEEKEND POSITIONS STARTING: $17 HOURLY + BONUSES

IMMEDIATE HIRES AVAILABLE!!!!! Must be willing and able to TRAIN & work at our Twinsburg, OH Corporate office

Great Day Improvements is

Overview

Great Day Improvements is GROWING! We are seeking friendly upbeat people to join our Customer Care Team!

Our Customer Care Specialists are the first point of contact with customers and are responsible for the BEST first impression!

Their primary responsibility is to assist new customers in scheduling a free design consultation with one of our Design Consultants.

We are seeking FULL TIME – MORNINGS & WEEKENDS

MORNING HOURS - IN OFFICE: MONDAY - FRIDAY 8:30 AM - 5:00 PM / WEEKEND ROTATION ARE REMOTE

Responsibilities

• Answer incoming calls from our customers, uncover their needs and schedule a design consultation with one of our product experts or direct them to the appropriate department.
• Provide an exceptional customer experience with each call.
• Accurate entry of customer’s information into our database to set each appointment.
• Make outbound calls to potential customers as necessary for various follow-up initiatives.
• Additional administrative duties as required.

Qualifications

• Exceptional verbal and written communication skills
• Exceptional listening and problem-solving skills
• Must be very well organized
• Ability to speak clearly and concisely over the phone
• Ability to multi-task (talk and type simultaneously) and overcome objections
• Upbeat, positive and professional attitude – a team player
• Must genuinely enjoy helping customers
• Proficiency with computers is required along with an aptitude to learn our phone and database systems
• Accuracy and attention to detail are must-have traits
• Reliable attendance and punctuality

PAID TRAINING - EQUIPMENT SUPPLIED

• Must have high-speed internet connection
• Must be self-disciplined to stay on task
• Must have ability to speak with customers without any major background noise or distractions while on the phone
• Must be willing and able to TRAIN & work at our Twinsburg, Ohio office

GDI is an Equal Employment Opportunity Employer

#INDGDICCA