Call Center Agent – Paid Training & Career Growth

Leslie's, Inc.; Hillsboro (OR); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

401K with company match

Team member discounts

Extensive paid training

Career advancement opportunities

Job summary

Leslie's, Inc. is seeking a Call Center Representative to assist customers with inquiries and provide exceptional support. Ideal candidates will possess strong communication skills and experience in customer service.

The position offers competitive pay ranging from $19.00 to $21.00 per hour and includes opportunities for advancement within a culture that values inclusion and team member development.

Qualifications

• High school diploma or GED required; an associate or bachelor’s degree is preferred.
• Previous customer service or call center experience preferred.
• Comfortable using computers, data entry systems, and CRM software.
• Ability to work flexible schedules, including weekends or evenings if needed.

Responsibilities

• Answer inbound customer calls and respond to inquiries in a timely manner.
• Make outbound calls for follow-ups and appointment confirmations.
• Resolve customer concerns and complaints with professionalism.
• Document customer interactions and call details accurately.
• Meet or exceed performance metrics for customer satisfaction.

Skills

Strong verbal and written communication skills

Excellent problem-solving abilities

Multitasking

Organizational abilities

Attention to detail

Education

High school diploma or GED required; associate or bachelor’s degree preferred

Tools

CRM software

Job description

Leslie's, Inc. is seeking a Call Center Representative to assist customers with inquiries and provide exceptional support. Ideal candidates will possess strong communication skills and experience in customer service.

The position offers competitive pay ranging from $19.00 to $21.00 per hour and includes opportunities for advancement within a culture that values inclusion and team member development.