Customer Support Specialist - Call Center

Leslie's; Hillsboro (OR); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

401K with company match

Team member discounts

Rewards for top performers

Career advancement opportunities

Job summary

Leslie's in Hillsboro, Oregon seeks a Call Center Representative to provide exceptional customer support through inbound and outbound calls. Applicants should possess strong communication skills and a problem-solving attitude.

The ideal candidate will have a high school diploma, with preference given to those with prior customer service experience. Leslie's offers competitive pay between $19.00 and $21.00 per hour, along with extensive training and a comprehensive benefits package.

Qualifications

• High school diploma or GED required; associate or bachelor’s degree preferred.
• Previous customer service or call center experience preferred.
• Strong verbal and written communication skills.
• Excellent problem-solving, multitasking, and organizational abilities.
• Comfortable using computers and data entry systems.
• Ability to remain calm in high-pressure situations.

Responsibilities

• Answer inbound customer calls and respond to inquiries.
• Make outbound calls for follow-ups, appointment confirmations, and surveys.
• Provide accurate information regarding products and services.
• Resolve customer concerns and complaints professionally.
• Document customer interactions and resolutions accurately.

Skills

Strong communication skills

Problem-solving skills

Multitasking

Organizational abilities

Customer service experience

Education

High school diploma or GED

Associate or bachelor’s degree

Tools

CRM software

Job description

Leslie's in Hillsboro, Oregon seeks a Call Center Representative to provide exceptional customer support through inbound and outbound calls. Applicants should possess strong communication skills and a problem-solving attitude.

The ideal candidate will have a high school diploma, with preference given to those with prior customer service experience. Leslie's offers competitive pay between $19.00 and $21.00 per hour, along with extensive training and a comprehensive benefits package.