Call Center Agent I - Patient Care Liaison, Great Benefits

International Community Health Services; Renton (WA); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Premium insurance

Paid time off

Retirement plan

Paid holidays

Licensure reimbursement

Job summary

International Community Health Services (ICHS) in Renton, WA is seeking a Call Center Agent I to answer patient calls, schedule appointments, and route inquiries to the appropriate department. This full-time on-site role emphasizes empathy, listening, and accuracy in information handling.

The position requires a high school diploma, experience in a call center or clinical setting preferred, and fluency in English with knowledge of medical terminology.

Qualifications

• High school diploma or equivalent is required.
• Experience in a Call Center or clinical environment is preferred.
• Knowledge of medical terminology is beneficial.
• Fluency in English is required; additional language skills are valued.

Responsibilities

• Answer patient calls regarding appointments.
• Direct calls to other departments as needed.
• Elevate calls to triage nurse or supervisor when appropriate.

Skills

Fluent English

Medical terminology

Education

High school diploma or equivalent

Job description

International Community Health Services (ICHS) in Renton, WA is seeking a Call Center Agent I to answer patient calls, schedule appointments, and route inquiries to the appropriate department. This full-time on-site role emphasizes empathy, listening, and accuracy in information handling.

The position requires a high school diploma, experience in a call center or clinical setting preferred, and fluency in English with knowledge of medical terminology.