Call Center Agent I

International Community Health Services; Renton (WA); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Premium insurance

Paid time off

Retirement plan

Paid holidays

Licensure reimbursement

Job summary

International Community Health Services (ICHS) in Renton, WA is seeking a Call Center Agent I to answer patient calls, schedule appointments, and route inquiries to the appropriate department. This full-time on-site role emphasizes empathy, listening, and accuracy in information handling.

The position requires a high school diploma, experience in a call center or clinical setting preferred, and fluency in English with knowledge of medical terminology.

Qualifications

• High school diploma or equivalent is required.
• Experience in a Call Center or clinical environment is preferred.
• Knowledge of medical terminology is beneficial.
• Fluency in English is required; additional language skills are valued.

Responsibilities

• Answer patient calls regarding appointments.
• Direct calls to other departments as needed.
• Elevate calls to triage nurse or supervisor when appropriate.

Skills

Fluent English

Medical terminology

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center Agent I

Full Time Renton Office, Renton, WA, US 1 Attachments

3 days ago Requisition ID: 1549

Salary Range: $22.14 To $32.42 Hourly

Join the ICHS Team!

Discover how you can make a difference in people’s lives and help strengthen communities.

International Community Health Services (ICHS) is a nationally recognized community health center. For over 50 years, we have provided medical, dental, and wellness care to individuals and families from all regions and all walks of life many of whom face significant barriers to receiving the care they need. We believe that quality health care supports stronger families, healthier communities, and a more just society.

At ICHS, we are proud of our team-based approach and the shared commitment that drives our work. We value respect, collaboration, and compassion in everything we do. When you join ICHS, you become part of a mission-driven team that believes everyone deserves the opportunity to thrive.

We offer

• Competitive salary for the Seattle/Puget Sound region
• “Share the success” bonuses
• Insurance premiums 100% paid by ICHS
• Paid time off accrual up to 200 hours annually with up to 320 hours rollover year to year
• Automatic 4% retirement contribution
• 9 paid holidays a year, including 2 personal holidays
• Reimbursement for professional licensure

Job Summary

This position is responsible for answering patient calls regarding appointments, acting as a liaison for patients and ICHS by directing calls to other departments as needed; and using sound judgement in handling calls and understanding when to elevate calls to triage nurse and supervisor.

Education

• High school diploma or equivalent.

Experience

• Experience working in a Call Center and or experience related to clinical environment preferred.

Other Requirement(s)

• Knowledge of medical terminology.
• Fluency in English required: additional fluency in other languages is valued.