Call Center Agent (FT)

Kris Konstruction; Baldwin (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid vacation days

Paid sick days

Health insurance

Simple IRA

Job summary

Kris Konstruction, a family-owned business with a new call center in Baldwin, MD, is seeking outgoing individuals to join our team as call center agents. This in-office role requires evening and weekend availability and offers benefits after specified periods.

You will schedule appointments, handle inbound/outbound calls, and deliver customer service while working toward weekly and monthly quotas. We provide paid vacation and sick days after set days, access to health insurance after 60 days,

Responsibilities

• Schedule and confirm appointments
• Answer inbound calls and make outbound calls
• Provide Customer Service
• Achieve weekly and monthly quotas

Job description

We are a family owned and operated business with a new call center located in Baldwin, MD!

We are looking for outgoing members to join our team as call center agents!

Call Center Sales Agent Description:

1. Schedule and confirm appointments

2. Answer inbound calls and make outbound calls

3. Provide Customer Service

4. Achieve weekly and monthly quotas

Call Center Target Metrics:

• 45-55 Dials per hour per caller
• 30% conversion from Raw Lead to Set Appointment
• 80% conversion from Set Appointment to Issued Appointment
• 80% Demo Rate on all Issued Appointments

This is an in-office position only. Evening and weekend availability is needed.

Benefits Include:

• Paid vacation days (after 90 days)
• Paid sick days (after 60 days)
• Access to health insurance (after 60 days)
• Simple IRA (after 12 months)