Call Center Agent (FT)

Kris Konstruction; Jenkins (MD); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid vacation days

Paid sick days

Health insurance

Simple IRA

Job summary

Kris Konstruction, a family-owned business, is seeking a Call Center Sales Agent for its Baldwin, MD location. This in-office role requires evening and weekend availability and focuses on scheduling, inbound/outbound calls, and delivering strong customer service to drive results.

You will work toward weekly and monthly quotas and enjoy benefits such as paid vacation, paid sick days, health insurance access, and a Simple IRA after specified periods.

Qualifications

• Evening and weekend availability required.
• In-office position only.

Responsibilities

• Schedule and confirm appointments.
• Answer inbound calls and make outbound calls.
• Provide excellent customer service.
• Work toward weekly and monthly quotas.

Skills

Outbound calls

Scheduling

Customer service

Quota attainment

Job description

We are a family owned and operated business with a new call center located in Baldwin, MD!

We are looking for outgoing members to join our team as call center agents!

Call Center Sales Agent Description:

1. Schedule and confirm appointments

2. Answer inbound calls and make outbound calls

3. Provide Customer Service

4. Achieve weekly and monthly quotas

Call Center Target Metrics:

• 45-55 Dials per hour per caller
• 30% conversion from Raw Lead to Set Appointment
• 80% conversion from Set Appointment to Issued Appointment
• 80% Demo Rate on all Issued Appointments

This is an in-office position only. Evening and weekend availability is needed.

Benefits Include:

• Paid vacation days (after 90 days)
• Paid sick days (after 60 days)
• Access to health insurance (after 60 days)
• Simple IRA (after 12 months)