Call Center Agent (PT) Baldwin, MD

Kris Konstruction; Maryland; On-site; USD 21,000 - 28,000; Full time

Job summary

Kris Konstruction, Baldwin, MD, is seeking outgoing Call Center Sales Agents to join our in-office team. You will schedule and confirm appointments, answer inbound calls and make outbound calls, and provide outstanding customer service while working toward weekly and monthly quotas.

This role requires evening and weekend availability and offers a fast-paced, family-owned environment where your contributions directly impact customer satisfaction and sales results.

Qualifications

• Schedule and confirm appointments.
• Answer inbound calls and make outbound calls.
• Provide customer service.
• Achieve weekly and monthly quotas.

Responsibilities

• Schedule and confirm appointments.
• Answer inbound calls and make outbound calls.
• Provide customer service.
• Achieve weekly and monthly quotas.

Skills

Call center

Sales

Customer service

Appointment setting

Job description

We are a family owned and operated business with a new call center located in Baldwin, MD!

We are looking for outgoing members to join our team as call center agents!

Call Center Sales Agent Description:

• Schedule and confirm appointments
• Answer inbound calls and make outbound calls
• Provide Customer Service
• Achieve weekly and monthly quotas

Call Center Target Metrics:

• 45-55 Dials per hour per caller
• 30% conversion from Raw Lead to Set Appointment
• 80% conversion from Set Appointment to Issued Appointment
• 80% Demo Rate on all Issued Appointments

This is an in-office position only. Evening and weekend availability is needed.