Call Center Agent (PT)

Kris Konstruction; Jenkins (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Kris Konstruction, a family-owned business, operates a new call center in Baldwin, MD and is seeking outgoing individuals to join the team as call center agents.

You will schedule and confirm appointments, answer inbound calls and make outbound calls, provide customer service, and work toward weekly and monthly quotas. This is an in-office position requiring evening and weekend availability.

Responsibilities

• Schedule and confirm appointments.
• Answer inbound calls and make outbound calls.
• Provide Customer Service.
• Achieve weekly and monthly quotas.

Job description

We are a family owned and operated business with a new call center located in Baldwin, MD!

We are looking for outgoing members to join our team as call center agents!

Call Center Sales Agent Description:

1. Schedule and confirm appointments

2. Answer inbound calls and make outbound calls

3. Provide Customer Service

4. Achieve weekly and monthly quotas

• Call Center Target Metrics:

  - 45-55 Dials per hour per caller

  - 30% conversion from Raw Lead to Set Appointment

  - 80% conversion from Set Appointment to Issued Appointment

  - 80% Demo Rate on all Issued Appointments

  This is an in-office position only. Evening and weekend availability is needed.