Call Center Agent – Remote Job USA August 6, 2026

Job4pak; Northern (KY); Hybrid; USD 36,000 - 42,000; Full time

Benefits offered by this job

PTO 80 hrs

9 holidays

Medical/dental/vision

Telemedicine

Retirement plan

Company equipment

Job summary

Kelly is hiring a Call Center Agent to support Medi-Cal members remotely in the United States. You will handle inbound calls, assist with program inquiries, and may occasionally place outbound calls as you gain experience.

The role requires a high school diploma and at least 1 year of customer service experience. A home internet connection meeting speed requirements is essential, along with proficiency in CRM tools and help desk software.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service experience.
• Home internet meeting the minimum speed requirements (60 Mbps download / 6 Mbps upload).

Responsibilities

• Handle inbound Medi-Cal member calls and occasional outbound calls.
• Assist members with program inquiries and route to appropriate resource.
• Meet performance metrics for attendance, adherence, accuracy, and quality.
• Cross-train to handle provider calls as skills develop.

Skills

Customer service

CRM tools

Help desk software

Problem solving

Communication skills

Education

High school diploma

Tools

Computer software

Telephone technology

Job description

# Call Center Agent – Remote Job USAPosted August 6, 2026 · Remote Job USA · Remote, WorldwideCall Center · Medi-Cal Member Support · Remote USAJobs## Call Center Agent – Remote Job USAMedi-Cal Member Agent · Fully Remote · Monday–FridayPay Rate$18/hrHIRING NOWScheduleMon–Fri, 8-hr shift, 8AM–5PM PTLocationRemote — USATraining4 wks + 1 wk nestingGrowth PathTeam Lead / Supervisor advancementBenefits80 hrs PTO + 9 paid holidays/yrKelly is hiring a **Call Center Agent** to work as a Medi-Cal Member Agent, helping members with their Medi-Cal program inquiries. You’ll manage inbound calls and occasionally place outbound calls, with the opportunity to cross-train on provider calls as you grow in the role.Geographic ReferenceThis is a long-term, open-ended remote position with a clear path to advancement — strong performers can move into Team Lead or Supervisor roles. Company equipment is provided, and training is fully paid.**Remote worker requirement:** You must submit a speed test via speedtest.net showing a minimum of 60 Mbps download and 6 Mbps upload before starting.## What You’ll Do* Handle inbound calls from Medi-Cal members, and occasional outbound calls, with professionalism and accuracy* Support members with program inquiries and route them to the right resource* Cross-train to handle provider calls as your skills develop* Transfer calls that fall outside your scope to the appropriate team* Meet performance metrics for attendance, adherence, accuracy, and quality## Must-Have Requirements* High school diploma or equivalent* Minimum of 1 year of customer service experience* Home internet meeting the minimum speed requirement (see note above)* Experience with computer software, CRM tools, and telephone technology* Proficient with help desk software, or tech-savvy enough to learn new systems quickly* Strong problem-solving skills for complex situations* Excellent written and verbal communication skills* Ability to work independently and collaboratively within a teamCustomer Services## Nice-to-Have Qualifications* Experience in a call center environment* Familiarity with Medicare or Medi-Cal programs* Previous insurance experience## Benefits* 80 hours of PTO and 9 paid holidays annually* Voluntary medical, dental, vision, and telemedicine plans* Term life, whole life, accident, and critical illness insurance* Legal plan and short-term disability options* Retirement savings plan and service bonus program* Transit spending account and paid sick leave per applicable state/local plan* Company-provided equipment## About KellyKelly connects talented people with top companies for opportunities to learn, grow, and thrive — supporting around 300,000 employees each year with benefits, perks, and career resources designed to fit where you want your career to go next.Jobs**Equal opportunity:** Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, or any other legally protected status. Kelly complies with California’s Fair Chance laws and participates in E-Verify.Apply Now →