Customer Service Representative Tier 1

SPECIALIZED PACKAGING SOLUTIONS INC; Phoenix (AZ); On-site; USD 26,174 - 28,929; Full time

Job summary

SPECIALIZED PACKAGING SOLUTIONS INC in Phoenix, AZ is seeking a Full Time Customer Service Associate to support daily office operations and customer interactions.

You will handle calls and emails, enter orders, coordinate with vendors and staff, and help maintain accurate price lists and production status updates. Proficiency in Microsoft Office and strong communication are essential.

Qualifications

• Strong written and verbal communication to produce reports and handle contracts.
• Interpersonal skills to interact positively with staff and customers.
• Excellent organizational skills with attention to detail.
• Highly organized with ability to multitask.
• Flexibility to adapt to changing office needs.
• Ability to provide solutions to customer and staff issues.
• Strong sales and customer service abilities.

Responsibilities

• Customer Service – Email, telephone, and in-person communication.
• Order Entry.
• Host meetings with Vendors, Customers, and suppliers.
• Research and maintain vendor and customer price lists and data.
• Communicate pricing, quotes, order updates, delivery, and production status.
• Participate in physical inventory count as needed.
• Understand process flows and handoffs for consistent execution.

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Flexibility

Problem solving

Sales skills

Teamwork

Analytical thinking

Task delegation

Microsoft Office

Customer service

Tools

Microsoft Office

Job description

Full Time Professional Phoenix, AZ, US

5 days ago Requisition ID: 1267

Salary Range: $19.00 To $21.00 Hourly

Job Description

Top Duties

A Customer Service Associate is responsible for assisting in the daily operations of the office and its various departments. Duties include answering phone calls and emails from customers, coordinating with department heads, relaying important order information or to staff and entering orders into the system. As a customer service representative, you are the first point of contact for internal and external customers and are expected to communicate in a professional and timely manner

Duties and responsibilities

Duties and responsibilities will vary depending on the business needs, but might include:

• Customer Service – Email, telephone, and in-person communication related to business operations
• Order Entry
• Host meetings with Vendors, Customers, and suppliers and make sure front office is presentable
• Research and maintain vendor and customer price lists and customer data
• Assist in communicating pricing, quotes, order updates, delivery, and production status with customers
• Participate in physical inventory count as needed
• Understand the process flows and where handoffs occur to ensure consistent execution.
• Other management designated tasks as required

Skills and qualifications

• Strong written and verbal communication skills to produce reports, accept instructions, and handle vendor and customer contracts
• Strong interpersonal skills to interact positively with all employees and customers
• Excellent organizational skills with attention to detail and accuracy
• Highly organized with ability to multitask
• Flexibility to help staff adjust to new tasks should company or office needs change
• Ability to manage challenges as they arise and adapt to workplace demands
• Provide solutions to customers and staff issues to ensure a positive experience
• Strong sales and customer service skills
• Teamwork focus to interact with multiple departments and ensure efficiency across the organization
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and delegate them when appropriate
• Ability to function efficiently in a fast paced and at times stressful environment
• Proficient in Microsoft Office, and related software

Additional and Advantageous Skills

• Speaking and writing Multi-lingual languages of English and Spanish