Call Center Agent

LBU Community Clinic; Dallas (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

PTO from Day One

8 observed holidays

Health insurance (Medical, Dental, and

Vision insurance

Life insurance paid by employer

Short-term disability paid by employer

401(k) with employer match

The Difference Card

Job summary

LBU Community Clinic in Dallas is seeking a patient-focused call center representative to handle incoming calls, provide accurate information about clinic services, and assist with scheduling and general inquiries.

No prior healthcare experience is required; bilingual Spanish and English is a plus. You will verify insurance, schedule appointments, and escalate urgent issues to nurses when needed. Join a compassionate, community-centered team delivering accessible, family-friendly care.

Qualifications

• No prior experience required.
• Bilingual Spanish & English is a plus.
• Customer-oriented with good communication.

Responsibilities

• Handle incoming calls and provide accurate information about clinic services.
• Assist with scheduling, call transfers, and general inquiries.
• Verify insurance coverage and sliding-fee eligibility.
• Document and relay messages; respond to after-hours service messages.
• Escalate urgent issues to nurses or appropriate staff as needed.

Skills

Customer service

Bilingual (Spanish/English)

Job description

Bold. Purpose-Driven. Heart-Led. Join an organization where compassion is our culture, community is our calling, and YOU are valued at the center of it all!

What this means FOR YOU:

• PTO accrual that starts on Day ONE
• 8 Observed Holidays
• Comprehensive Medical, Dental, and Vision Insurance
• Basic Life Insurance PAID by employer
• Short-Term Disability Insurance Coverage PAID by employer
• 401(k) Retirement Plan with up to 5% employer match – 100% vested from day one.
• The Difference Card – LBU funds part of your deductible for eligible in-network medical expenses.

WHAT YOU WILL DO:

In this role, you will handle incoming calls and provide accurate information about clinic services while identifying customer needs and assisting with scheduling, call transfers, and general inquiries. You will troubleshoot and resolve basic concerns, schedule or adjust appointments based on availability, and verify insurance coverage and sliding-fee eligibility. You will document and relay messages efficiently, respond promptly to after-hours service messages, and assess the urgency of calls to elevate them to the appropriate staff, such as nurses, when necessary. Additional duties may be assigned by supervisory staff.

WHO YOU ARE:

You are customer oriented. You are able to work occasional Saturdays, travel locally when required, and maintain all necessary immunizations and medical testing. No prior experience or specialized training is required. Bilingual (Spanish & English) is a plus.

LBU Community Clinic is where compassion and community come together, delivering accessible, family-centered care that truly makes a difference. Our mission—growing healthy, together—creates a warm, dignified environment where every patient is valued and supported. Joining this team means stepping into a purpose-driven culture built on heart, equity, and meaningful impact. Join the movement today!