Compassionate Patient Care Call Center Agent

LBU Community Clinic; Dallas (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

PTO from Day One

8 observed holidays

Health insurance (Medical, Dental, and

Vision insurance

Life insurance paid by employer

Short-term disability paid by employer

401(k) with employer match

The Difference Card

Job summary

LBU Community Clinic in Dallas is seeking a patient-focused call center representative to handle incoming calls, provide accurate information about clinic services, and assist with scheduling and general inquiries.

No prior healthcare experience is required; bilingual Spanish and English is a plus. You will verify insurance, schedule appointments, and escalate urgent issues to nurses when needed. Join a compassionate, community-centered team delivering accessible, family-friendly care.

Qualifications

• No prior experience required.
• Bilingual Spanish & English is a plus.
• Customer-oriented with good communication.

Responsibilities

• Handle incoming calls and provide accurate information about clinic services.
• Assist with scheduling, call transfers, and general inquiries.
• Verify insurance coverage and sliding-fee eligibility.
• Document and relay messages; respond to after-hours service messages.
• Escalate urgent issues to nurses or appropriate staff as needed.

Skills

Customer service

Bilingual (Spanish/English)

Job description

LBU Community Clinic in Dallas is seeking a patient-focused call center representative to handle incoming calls, provide accurate information about clinic services, and assist with scheduling and general inquiries.

No prior healthcare experience is required; bilingual Spanish and English is a plus. You will verify insurance, schedule appointments, and escalate urgent issues to nurses when needed. Join a compassionate, community-centered team delivering accessible, family-friendly care.