Call Center Agent

SharpContra; Cincinnati (AR); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Mentorship and training

Job summary

Nexxaworks is seeking a proactive Call Center Agent to join our customer service team. You will be the frontline contact with customers, handling inquiries with professionalism and efficiency.

The ideal candidate possesses strong communication, patience, and problem-solving skills, and can manage high call volumes while maintaining accurate records in our systems. Competitive salary and growth opportunities are offered.

Qualifications

• High school diploma or equivalent; further education is a plus.
• Excellent verbal communication and listening skills.
• Ability to remain calm and patient under pressure.
• Strong problem-solving and critical-thinking abilities.
• Proficient with computer systems and data entry.

Responsibilities

• Handle inbound and outbound customer calls promptly and professionally.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues efficiently to ensure satisfaction.
• Document all customer interactions and maintain detailed records.
• Identify and elevate priority issues to the appropriate departments.
• Follow up with customers to ensure their concerns have been addressed.

Skills

Verbal communication

Listening skills

Calm under pressure

Problem-solving

Data entry

Education

High school diploma

Job description

Company Description

Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We're not your average marketing firm - we're your growth partners, your storytellers, and your biggest cheerleaders.

Job Description

Position Overview

We are seeking a dedicated and dynamic Call Center Agent to join our customer service team. In this role, you will be the front line of communication between our company and our valued customers, ensuring that their needs are met with professionalism, efficiency, and a positive attitude. The ideal candidate will possess excellent communication skills, patience, and the ability to handle a variety of customer inquiries and issues in a calm and efficient manner. As a Call Center Agent, you will be responsible for managing a high volume of inbound and outbound calls, providing accurate information, resolving concerns, and maintaining detailed records of customer interactions.

Key Responsibilities

• Handle inbound and outbound customer calls promptly and professionally.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues efficiently to ensure satisfaction.
• Document all customer interactions and maintain detailed records.
• Identify and elevate priority issues to the appropriate departments.
• Follow up with customers to ensure their concerns have been addressed.

Qualifications

Requirements

• High school diploma or equivalent; further education is a plus.
• Excellent verbal communication and listening skills.
• Ability to remain calm and patient under pressure.
• Strong problem-solving and critical-thinking abilities.
• Proficient with computer systems and data entry.

Additional Information

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and innovative work environment
• Skill development through hands-on experience and mentorship
• Exposure to diverse projects and industry-leading clients