Call Center / Administrative Assistant

luxurybathtechnologies; Phoenix (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

PTO

Health Insurance

Career growth opportunities

Team-oriented work environment

Job summary

Luxury Bath of Phoenix is seeking a professional, organized, and customer-focused Call Center / Administrative Assistant to join our growing team in Phoenix, AZ. This role supports sales and operations by handling inbound/outbound calls, scheduling appointments, assisting customers, and performing administrative tasks.

Ideal candidates will have call center or administrative experience, strong communication skills, and proficiency with MS Office and CRM systems.

Qualifications

• Previous experience in a call center, customer service, receptionist, or administrative role preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Comfortable using CRM systems and scheduling software.
• Ability to work independently and as part of a team.
• Professional demeanor and strong attention to detail.
• Reliable attendance and punctuality.

Responsibilities

• Answer incoming calls and respond to customer inquiries professionally and courteously.
• Make outbound calls to prospective and existing customers.
• Schedule and confirm appointments for sales representatives and management.
• Maintain accurate customer records and update information in company databases and CRM systems.
• Assist with data entry, filing, and general office administration.
• Manage email correspondence and distribute messages appropriately.
• Support daily office operations and administrative functions.
• Coordinate with internal departments to ensure a smooth customer experience.
• Handle customer concerns and elevate issues when necessary.
• Prepare reports and maintain organized records as needed.

Skills

Verbal and written communication

Organizational skills

Multitasking abilities

Tools

Microsoft Office

CRM systems

Job description

Call Center / Administrative Assistant

Luxury Bath of Phoenix
Phoenix, AZ

Luxury Bath of Phoenix is seeking a professional, organized, and customer-focused Call Center / Administrative Assistant to join our growing team. This position plays a vital role in supporting our sales and operations teams by managing inbound and outbound calls, scheduling appointments, assisting customers, and handling administrative tasks. If you thrive in a fast-paced environment and enjoy helping customers, we would love to hear from you.

Responsibilities

• Answer incoming calls and respond to customer inquiries professionally and courteously.
• Make outbound calls to prospective and existing customers.
• Schedule and confirm appointments for sales representatives and management.
• Maintain accurate customer records and update information in company databases and CRM systems.
• Assist with data entry, filing, and general office administration.
• Manage email correspondence and distribute messages appropriately.
• Support daily office operations and administrative functions.
• Coordinate with internal departments to ensure a smooth customer experience.
• Handle customer concerns and elevate issues when necessary.
• Prepare reports and maintain organized records as needed.

Qualifications

• Previous experience in a call center, customer service, receptionist, or administrative role preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Comfortable using CRM systems and scheduling software.
• Ability to work independently and as part of a team.
• Professional demeanor and strong attention to detail.
• Reliable attendance and punctuality.

Benefits

• Competitive hourly pay
• Paid Time Off (PTO)
• Health Insurance
• Career growth opportunities
• Supportive and team-oriented work environment