Call Center Representative

luxurybathtechnologies; Palm Harbor (FL); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Paid training

Full-time opportunity

Growth opportunities

Job summary

Luxury Bath of Tampa Bay in Palm Harbor, FL is seeking a Call Center Representative to join our growing team. You will contact homeowners, set qualified appointments for our sales team, follow up on leads, and help deliver an excellent customer experience.

The ideal candidate has customer service or call center experience, strong communication and phone skills, and comfort talking with homeowners throughout the day. We offer paid training and a full-time opportunity in a fast-paced environment.

Qualifications

• Customer service or call center experience preferred.
• Strong communication and phone skills.
• Comfortable talking with homeowners throughout the day.
• Basic computer and data entry skills.

Responsibilities

• Contact homeowners by phone and schedule free in-home consultations.
• Follow company scripts while adapting conversations to customer needs.
• Answer questions and handle objections professionally.
• Enter and update customer information in the CRM.
• Confirm appointments for canvassers and sales representatives.
• Answer inbound calls generated from marketing campaigns.
• Follow up with prospective customers.
• Maintain accurate lead and appointment records.
• Perform quality control calls and data entry tasks.

Skills

Customer service

Phone etiquette

Communication skills

CRM

Tools

CRM software

Job description

Call Center Representative

Luxury Bath of Tampa Bay Palm Harbor, FL $25.00 per hour

Luxury Bath of Tampa Bay is looking for a motivated Call Center Representative to join our growing team. In this role, you will contact homeowners, set qualified appointments for our sales team, follow up on leads, and help deliver an excellent customer experience.

If you enjoy talking with people, have strong customer service skills, and want to work for one of the fastest-growing home improvement companies in the industry, we'd love to hear from you.

What You'll Do

• Contact homeowners by phone and schedule free in-home consultations
• Follow company scripts while adapting conversations to customer needs
• Answer questions and handle objections professionally
• Enter and update customer information in the CRM
• Confirm appointments for canvassers and sales representatives
• Answer inbound calls generated from marketing campaigns
• Follow up with prospective customers
• Maintain accurate lead and appointment records
• Perform quality control calls and data entry tasks

What We're Looking For

• Customer service or call center experience preferred
• Strong communication and phone skills
• Comfortable talking with homeowners throughout the day
• Sales, telemarketing, or appointment-setting experience is a plus
• Basic computer and data entry skills
• Reliable, organized, and goal-oriented
• Ability to work in a fast-paced environment

Compensation & Benefits

• $25.00 per hour
• Paid training
• Full-time opportunity
• Growth and advancement opportunities
• Supportive team environment