Cake Decorator & Customer Experience Specialist

The Kroger Co.; West Point (UT); On-site; USD 17,000 - 22,000; Full time

Job summary

The Kroger Co. in Utah is seeking an enthusiastic Bakery Associate to create an outstanding customer experience. You will help build a clean, welcoming environment and support the department manager in achieving sales and profit goals while following quality standards.

You will answer questions, decorate bakery items, monitor freshness and inventory, and assist with product sampling and recommendations. This role emphasizes safety, teamwork and excellent service.

Qualifications

• Retail or bakery experience is required.
• Ability to handle stressful situations in a fast-paced setting.
• Basic math skills for transactions and stocking.
• Strong communication and customer service skills.
• Knowledge of bakery products helpful.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated.
• Answer questions regarding products sold within the department and store.
• Assist in bakery tasks, including decorating and preparing items per requests.
• Recommend items to customers to meet needs and preferences.
• Check product quality and freshness, monitor dates, and use equipment appropriately.
• Decorate cakes, pastries and other bakery items.
• Label, stock, sign, and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Know store layout and locate products for customers; stay aware of ads.
• Maintain inventory awareness and note discrepancies.
• Follow health, safety, and compliance regulations.
• Support safety programs and report unsafe conditions.
• Inspect equipment and report repairs needed.
• Report safety risks or incidents and assist management as needed.
• Perform essential job functions with or without accommodation.

Skills

Retail experience

Bakery / cake decorating

Stress management

Basic math

Effective communication

Job description

The Kroger Co. in Utah is seeking an enthusiastic Bakery Associate to create an outstanding customer experience. You will help build a clean, welcoming environment and support the department manager in achieving sales and profit goals while following quality standards.

You will answer questions, decorate bakery items, monitor freshness and inventory, and assist with product sampling and recommendations. This role emphasizes safety, teamwork and excellent service.