Cake Decorator & Customer Experience Specialist

Kroger Family of Companies; Two Rivers (WI); On-site; USD 33,000 - 45,000; Full time

Job summary

Kroger Family of Companies seeks a Bakery Department team member to deliver outstanding customer service and create bakery items while maintaining cleanliness and safety. You will respond to questions, assist with decorating, and ensure product quality and proper display in a fast-paced retail setting.

Ideal candidates have retail or bakery experience, strong communication, and the ability to handle busy periods while upholding health and safety standards.

Qualifications

• Proven customer service skills in a retail or food setting.
• Experience with bakery items and decorating is preferred.
• Strong communication and interpersonal abilities.
• Ability to remain calm and effective under pressure.
• Basic math competency for handling transactions and inventory.

Responsibilities

• Answer questions about products and help customers in the department and store.
• Assist with bakery preparation and decorate cakes and other items per requests.
• Check product quality, review sell-by dates, and ensure proper labeling and display.
• Maintain cleanliness and safety in accordance with health regulations across the bakery area.
• Label, stock, sign, and inventory department merchandise; report discrepancies to the manager.
• Follow all safety, sanitation, and loss prevention procedures; comply with store policies.
• Perform essential job functions with or without reasonable accommodation.

Skills

Customer service

Bakery knowledge

Communication

Stress management

Math skills

Job description

Kroger Family of Companies seeks a Bakery Department team member to deliver outstanding customer service and create bakery items while maintaining cleanliness and safety. You will respond to questions, assist with decorating, and ensure product quality and proper display in a fast-paced retail setting.

Ideal candidates have retail or bakery experience, strong communication, and the ability to handle busy periods while upholding health and safety standards.