Cake Decorator & Customer Experience Specialist

Kroger Family of Companies; Bend (OR); On-site; USD 18,000 - 25,000; Full time

Job summary

Kroger Family of Companies is seeking a Bakery Associate to create an outstanding customer experience in our in-store bakery. You will assist the department manager in achieving sales and quality goals, prepare bakery items, and maintain a clean, safe environment for customers and colleagues.

Responsibilities include answering product questions, decorating cakes, stocking merchandise, and ensuring compliance with health and safety regulations. Basic math and strong communication are essential.

Qualifications

• Retail experience is required.
• Bakery/cake decorating experience is preferred.
• Ability to handle stressful situations.
• Knowledge of basic math.
• Effective communication skills.

Responsibilities

• Answer questions regarding products and help customers.
• Gain knowledge of products and respond to questions with suggestions.
• Offer product samples and assist with bakery items, including wedding cakes as requested.
• Decorate cakes, pastries, cupcakes, cookies and other bakery items.
• Label, stock, sign, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store layout and locate products for customers, aware of ads and promotions.
• Maintain awareness of inventory and note discrepancies.
• Adhere to health, safety, and civil code regulations.
• Follow merchandising, customer service, labor control, safety, food safety and loss prevention rules.
• Reinforce safety programs and report unsafe conditions to management.
• Perform preventive maintenance on equipment and report needed repairs.
• Report safety risks or illegal activity and incidents to management.
• Must be able to perform essential job functions with or without reasonable accommodation.

Skills

Retail experience

Bakery/cake decorating

Stress management

Basic math

Effective communication

Second language

Job description

Kroger Family of Companies is seeking a Bakery Associate to create an outstanding customer experience in our in-store bakery. You will assist the department manager in achieving sales and quality goals, prepare bakery items, and maintain a clean, safe environment for customers and colleagues.

Responsibilities include answering product questions, decorating cakes, stocking merchandise, and ensuring compliance with health and safety regulations. Basic math and strong communication are essential.