Cake Decorator & Customer Experience Champion

Kroger; Mechanicsville (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Kroger's Bakery department in Mechanicsville, VA is seeking a friendly, customer-focused associate to deliver outstanding service, keep a safe and clean environment, and assist the department manager in achieving sales and quality goals.

You will answer questions, decorate cakes, prepare bakery items, check freshness, stock shelves, follow health regulations, and help improve the overall store experience for every guest.

Qualifications

• Retail experience in customer-facing roles.
• Bakery/cake decorating experience.
• Ability to handle stressful situations.
• Basic math skills.
• Strong communication with customers and team.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment
• Recommend bakery items to customers to ensure they get the products they want and need
• Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines
• Decorate cakes, pastries, cupcakes, cookies and other bakery items
• Label, stock, sign, and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Understand the store's layout and be able to locate products when requested by customer; stay current with present, future, seasonal and special ads
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
• Adhere to all local, state and federal health and civil code regulations
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Customer service

Effective communication

Stress management

Math skills

Job description

Kroger's Bakery department in Mechanicsville, VA is seeking a friendly, customer-focused associate to deliver outstanding service, keep a safe and clean environment, and assist the department manager in achieving sales and quality goals.

You will answer questions, decorate cakes, prepare bakery items, check freshness, stock shelves, follow health regulations, and help improve the overall store experience for every guest.