Cage & Vault Shift Lead (3rd Shift) – Cash Ops

Choctaw Casinos & Resorts; Durant (OK); On-site; USD 29,000 - 39,000; Full time

Job summary

Choctaw Casinos & Resorts in Durant, OK is seeking a Cage/Vault Shift Lead to oversee and train cage cashiers, tip cashiers, poker cashiers and related staff on the third shift. You will ensure accuracy, security, and adherence to gaming policies while reporting to the Cage Vault Shift Manager 2.

Responsibilities include monitoring performance, coordinating with departments to meet guest needs, handling high-value cash and chips, auditing paperwork with Revenue Audit, resolving issues, and

Qualifications

• Three (3) years cash handing experience with prior management experience preferred.
• Knowledge of high-volume cash handling policies, security, verification, and accuracy.
• Able to work with large sums of money and chips.
• Ability to apply excellent oral techniques.
• Knowledge of principles and processes for providing customers and personal services.

Responsibilities

• Oversee and train new hires, cage cashiers, tip cashiers, poker cashiers and OTB cashiers; address performance issues and conduct reviews.
• Coordinate with Front of the House departments to meet monetary needs and ensure guest satisfaction; ensure transaction paperwork is accurate.
• Maintain security, surveillance and gaming policy & procedures to protect assets and report fraudulent activity.
• Develop methods and staffing to forecast demand and prepare cashier rotation to ensure equality for all team members.
• Resolve customer and management concerns promptly and prepare/audit casino paperwork in collaboration with Revenue Audit and Compliance.
• Use multiple computer software to enter, access, review or retrieve data; implement corrective actions and retrain staff.

Skills

Cash handling

Leadership

Customer service

Training staff

Education

High School Diploma or GED

Tools

POS systems

Job description

Choctaw Casinos & Resorts in Durant, OK is seeking a Cage/Vault Shift Lead to oversee and train cage cashiers, tip cashiers, poker cashiers and related staff on the third shift. You will ensure accuracy, security, and adherence to gaming policies while reporting to the Cage Vault Shift Manager 2.

Responsibilities include monitoring performance, coordinating with departments to meet guest needs, handling high-value cash and chips, auditing paperwork with Revenue Audit, resolving issues, and