Cage Shift Leader: Vault, Compliance & Guest Service

Cherokee Nation Businesses

Catoosa (OK)

On-site

USD 60,000 - 90,000

Full time

7 days ago
Be an early applicant
Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Health plans
401(k) match
Paid vacation
Sick leave
Holidays
Maternity/Paternity leave

Job summary

Cherokee Nation Entertainment in Oklahoma is seeking a Cage Shift Manager for Hard Rock Hotel & Casino Tulsa. You will be the operational backbone of our financial transactions during your shift, overseeing cashiering, main cage, and vault operations holding multi-million dollar funds, ensuring flawless accountability and regulatory compliance.

You will lead a high-performing team, work with the Cage Operations Manager, and maintain guest-focused service in a fast-paced environment while

Qualifications

  • Associate’s degree combined with at least 1 year of directly related cage, vault, or financial management experience (or an equivalent combination of education and hands-on experience).
  • Leadership skills: Proven ability to lead, mentor, and performance-manage a team in a high-volume setting.
  • Technical & analytical aptitude: Strong decision-making and problem-solving skills, with proficiency in basic office tech and standard business software (Excel, Word, Outlook).
  • Communication: Exceptional verbal and written communication skills with the ability to interact professionally with guests, team members, and executive leadership.
  • Regulatory Licensing: Ability to obtain and maintain valid licensing through the Cherokee Nation Gaming Commission.
  • Driver's License: Must possess a valid driver’s license.
  • Physical & Environmental Adaptability: Comfort working in a dynamic casino environment (indoor office and casino floor setting with occasional exposure to smoke, loud noise, and bright lights).

Responsibilities

  • Shift Operations & Leadership: Direct and oversee shift activities across Casino Cages, Main Cages, and Vault operations through subordinate supervisors; step in to manage overall department operations in the absence of the Cage Operations Manager.
  • Asset Safeguarding & Vault Control: Oversee the security, accountability, and balancing of company funds, including vault balances in excess of $4 million.
  • Guest Service Excellence: Drive a customer-first culture on the floor by monitoring staff interactions, offering actionable feedback, and ensuring quick, accurate financial services.
  • Compliance & Security: Enforce strict adherence to internal policies and regulatory standards (including CNGC, IRS, and OHRC); collaborate with Security, Surveillance, and Accounting to investigate variances or suspicious activity.
  • Cross-Departmental Collaboration: Work seamlessly with interacting departments to balance business needs, ensure equipment efficiency (ATMs, check cashing, ticket redemption, cash advance tools), and maintain operational flow.
  • Team Development & Staffing: Hire, schedule, train, and mentor department staff to build institutional knowledge, drive performance, and support succession planning.
  • Continuous Improvement: Identify operational bottlenecks and assist in implementing streamlined, efficient workflow processes.

Skills

Leadership
Regulatory Knowledge
Analytical Thinking
Communication
Excel
Team Management

Education

Associate’s degree or equivalent

Tools

Excel
Word
Outlook

Job description

Cherokee Nation Entertainment in Oklahoma is seeking a Cage Shift Manager for Hard Rock Hotel & Casino Tulsa. You will be the operational backbone of our financial transactions during your shift, overseeing cashiering, main cage, and vault operations holding multi-million dollar funds, ensuring flawless accountability and regulatory compliance.

You will lead a high-performing team, work with the Cage Operations Manager, and maintain guest-focused service in a fast-paced environment while

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Cage Operations Lead: Vault, Compliance & Guest Experience
Cage Operations Lead: Vault, Compliance & Guest Experience

Cherokee Nation Entertainment • Catoosa (OK)

On-site
USD 75,000 - 98,000
Health & Wellness benefits
401(k) match
Paid vacation and holidays
+1
Cage Shift Manager
Cage Shift Manager

Cherokee Nation Entertainment • Catoosa (OK)

On-site
USD 75,000 - 98,000
Health & Wellness benefits
401(k) match
Paid vacation and holidays
+1
Cage Shift Manager
Cage Shift Manager

Cherokee Nation Businesses • Catoosa (OK)

On-site
USD 60,000 - 90,000
Health plans
401(k) match
Paid vacation
+3
Cage & Vault Shift Lead (3rd Shift) – Cash Ops
Cage & Vault Shift Lead (3rd Shift) – Cash Ops

Choctaw Casinos & Resorts • Durant (OK)

On-site
USD 29,000 - 39,000
Cage Shift Manager: Lead Compliance & Guest Service
Cage Shift Manager: Lead Compliance & Guest Service

Boothillcasino • Dodge City (KS), Northern (KY)

Hybrid
USD 60,000 - 90,000
Competitive Pay
Free Meals
401(k) Plan with Discretionary Match*
+5
Casino Cage Shift Supervisor – Lead Cash Ops
Casino Cage Shift Supervisor – Lead Cash Ops

Wind Creek • Miami (FL), Northern (KY)

Hybrid
USD 55,000 - 75,000
Cage Shift Manager: Cash Flow & Guest Service Lead
Cage Shift Manager: Cash Flow & Guest Service Lead

Harlows Casino • Owensboro (KY)

On-site
USD 40,000 - 55,000
Cage Supervisor: Cash Operations & Guest Service Lead
Cage Supervisor: Cash Operations & Guest Service Lead

Wind Creek Hospitality • Miami (FL)

On-site
USD 55,000 - 75,000
Cage Operations Lead - Shift Supervisor
Cage Operations Lead - Shift Supervisor

Mt. Washington Pediatric Hospital • New Mexico

On-site
USD 24,000 - 34,000
Cage Operations Shift Lead
Cage Operations Shift Lead

Hard Rock International • Brighton (CO)

On-site
USD 45,000 - 60,000