Cage Shift Leader: Vault, Compliance & Guest Service

Cherokee Nation Businesses; Catoosa (OK); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health plans

401(k) match

Paid vacation

Sick leave

Holidays

Maternity/Paternity leave

Job summary

Cherokee Nation Entertainment in Oklahoma is seeking a Cage Shift Manager for Hard Rock Hotel & Casino Tulsa. You will be the operational backbone of our financial transactions during your shift, overseeing cashiering, main cage, and vault operations holding multi-million dollar funds, ensuring flawless accountability and regulatory compliance.

You will lead a high-performing team, work with the Cage Operations Manager, and maintain guest-focused service in a fast-paced environment while

Qualifications

• Associate’s degree combined with at least 1 year of directly related cage, vault, or financial management experience (or an equivalent combination of education and hands-on experience).
• Leadership skills: Proven ability to lead, mentor, and performance-manage a team in a high-volume setting.
• Technical & analytical aptitude: Strong decision-making and problem-solving skills, with proficiency in basic office tech and standard business software (Excel, Word, Outlook).
• Communication: Exceptional verbal and written communication skills with the ability to interact professionally with guests, team members, and executive leadership.
• Regulatory Licensing: Ability to obtain and maintain valid licensing through the Cherokee Nation Gaming Commission.
• Driver's License: Must possess a valid driver’s license.
• Physical & Environmental Adaptability: Comfort working in a dynamic casino environment (indoor office and casino floor setting with occasional exposure to smoke, loud noise, and bright lights).

Responsibilities

• Shift Operations & Leadership: Direct and oversee shift activities across Casino Cages, Main Cages, and Vault operations through subordinate supervisors; step in to manage overall department operations in the absence of the Cage Operations Manager.
• Asset Safeguarding & Vault Control: Oversee the security, accountability, and balancing of company funds, including vault balances in excess of $4 million.
• Guest Service Excellence: Drive a customer-first culture on the floor by monitoring staff interactions, offering actionable feedback, and ensuring quick, accurate financial services.
• Compliance & Security: Enforce strict adherence to internal policies and regulatory standards (including CNGC, IRS, and OHRC); collaborate with Security, Surveillance, and Accounting to investigate variances or suspicious activity.
• Cross-Departmental Collaboration: Work seamlessly with interacting departments to balance business needs, ensure equipment efficiency (ATMs, check cashing, ticket redemption, cash advance tools), and maintain operational flow.
• Team Development & Staffing: Hire, schedule, train, and mentor department staff to build institutional knowledge, drive performance, and support succession planning.
• Continuous Improvement: Identify operational bottlenecks and assist in implementing streamlined, efficient workflow processes.

Skills

Leadership

Regulatory Knowledge

Analytical Thinking

Communication

Excel

Team Management

Education

Associate’s degree or equivalent

Tools

Excel

Word

Outlook

Job description

Cherokee Nation Entertainment in Oklahoma is seeking a Cage Shift Manager for Hard Rock Hotel & Casino Tulsa. You will be the operational backbone of our financial transactions during your shift, overseeing cashiering, main cage, and vault operations holding multi-million dollar funds, ensuring flawless accountability and regulatory compliance.

You will lead a high-performing team, work with the Cage Operations Manager, and maintain guest-focused service in a fast-paced environment while