Cage Operations Lead: Vault, Compliance & Guest Experience

Cherokee Nation Entertainment; Catoosa (OK); On-site; USD 75,000 - 98,000; Full time

Benefits offered by this job

Health & Wellness benefits

401(k) match

Paid vacation and holidays

Flexible spending accounts

Job summary

Cherokee Nation Entertainment is seeking a Cage Shift Manager for Hard Rock Hotel & Casino Tulsa to lead daily cage operations, ensure accurate cashiering, vault controls, and strict regulatory compliance, while delivering guest-focused service.

You will mentor staff, partner with the Cage Operations Manager, and drive continuous improvement in process and integrity across financial touchpoints in a fast-paced casino environment.

Qualifications

• Associate’s degree plus at least 1 year of directly related cage, vault, or financial management experience.
• Proven ability to lead, mentor, and performance-manage a team in a high-volume setting.
• Strong decision-making and problem-solving skills, with proficiency in basic office software (Excel, Word, Outlook).

Responsibilities

• Direct and oversee shift activities across Casino Cages, Main Cages, and Vault operations.
• Oversee security, accountability, and balancing of funds, including vaults over $4 million.
• Drive a customer-first culture on the floor with staff feedback and accurate financial services.
• Enforce internal policies and regulatory standards; collaborate with Security, Surveillance, and Accounting.
• Hire, schedule, train, and mentor department staff to build institutional knowledge.
• Identify bottlenecks and implement streamlined workflows.

Skills

Cage operations

Vault controls

Leadership

Communication

Decision making

Regulatory compliance

Proficiency with Office software

Education

Associate’s degree

Tools

Excel

Word

Outlook

Job description

Cherokee Nation Entertainment is seeking a Cage Shift Manager for Hard Rock Hotel & Casino Tulsa to lead daily cage operations, ensure accurate cashiering, vault controls, and strict regulatory compliance, while delivering guest-focused service.

You will mentor staff, partner with the Cage Operations Manager, and drive continuous improvement in process and integrity across financial touchpoints in a fast-paced casino environment.