Cage Supervisor: Guest Service & Security Lead

Ko-Kwel Casino Resort; Medford (OR); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Generous time off policy

401(k) with company match

Job summary

Ko-Kwel Casino Resort, located along Oregon's southern coast, is hiring a Cage Supervisor to lead shift operations, ensure accurate cash handling, and maintain security procedures. You’ll oversee paperwork, staff schedules, and day-to-day cage activities to deliver exceptional guest service.

The role requires at least one year of supervisory experience and cash-handling proficiency, with strong written communication and MS Office skills.

Qualifications

• Minimum one (1) year cage, banking, or other acceptable cash handling experience.
• Team oriented; minimum one (1) year supervisory experience required.
• Demonstrated ability in accurate cash and efficient paperwork handling.
• Proficient ability to operate 10-key adding machine/calculator with high degree of accuracy.
• Good writing skills.
• Minimum one year computer experience with MS Office.

Responsibilities

• Oversee all cage operations during your designated shift, ensuring smooth and efficient processes.
• Review all paperwork on your shift to ensure accuracy, completeness, and compliance with cage procedures.
• Schedule staff strategically to deliver excellent guest service while maintaining operational efficiency.
• Assist Main Bankers and Cashiers as needed to support daily cage operations.
• Service kiosks, cash dispensers, and cash recyclers when necessary to keep all systems running seamlessly.
• Provide exceptional guest service and build strong, positive relationships with team members.
• Offer professional supervision and guidance to cage team members, resolving issues and escalating as needed.
• Ensure all team members on shift comply with internal controls, reporting requirements, and company policies.
• Record and maintain accurate Title 31 information in accordance with regulations.
• Maintain strict security measures to protect company assets and confidential information.

Skills

Cage operations

Cash handling

Supervisory experience

MS Office

10-key calculator

Written communication

Team leadership

Education

High school diploma or GED

Tools

MS Office

Job description

Ko-Kwel Casino Resort, located along Oregon's southern coast, is hiring a Cage Supervisor to lead shift operations, ensure accurate cash handling, and maintain security procedures. You’ll oversee paperwork, staff schedules, and day-to-day cage activities to deliver exceptional guest service.

The role requires at least one year of supervisory experience and cash-handling proficiency, with strong written communication and MS Office skills.