Cage Supervisor

Derby City Gaming & Hotel; Louisville (KY); On-site; USD 48,000 - 66,000; Full time

Job summary

Derby City Gaming & Hotel in Louisville, KY seeks a Cage & Player Services Supervisor to support the leadership team in the daily operation of the Cage and Player Services department. The role emphasizes guest service, safety, compliance, and efficient cash handling while guiding frontline staff.

The ideal candidate has 3–5 years in a cashier/banking environment, leadership experience, and the ability to obtain a Racing License.

Qualifications

• Must have 3–5 years in a cashier/banking environment.
• 2-year degree or equivalent; leadership experience preferred.
• Ability to obtain a Racing License.
• Strong leadership and guest-service focus.

Responsibilities

• Supervise daily Cage and Player Services operations.
• Deliver exceptional guest service and resolve disputes.
• Maintain safety and security for team members and guests.
• Delegate tasks and assign responsibilities to staff.
• Complete performance reviews and support staff development.
• Assist in hiring, coaching, retention, and discipline decisions.
• Review staffing to meet budgeted employment levels.
• Ensure compliance with BSA and related policies.
• Monitor Cage activities and key promotions with leadership.

Skills

Leadership

Guest relations

Communication

Staff supervision

Budgeting

Education

2-year degree or equivalent

Leadership experience

Racing License eligibility

Cash handling experience

Job description

Derby City Gaming & Hotel boasts nearly 1,300 of the latest games, a grab-n-go restaurant, Oliver’s Chophouse & Bourbon Bar, a Kentucky Derby-themed hotel, and live music! The newly expanded Derby City Gaming & Hotel was voted one of the “Best Places to Work in Greater Louisville” by Louisville Business First

JOB SUMMARY

The Cage & Player Services Supervisor is responsible for assisting the Cage & Player Services Leadership Team in the successful operation of the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

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• Responsible for supervising the daily operation of Cage and Player Services.
• Responsible for guest service, relations, and resolving disputes to assure that our guests have a favorable gaming experience.
• Ensure the safety and security of Team Members and guests. Facilitates, processes, and programs to effectively control and reduce lost-time injuries.
• Delegate duties and assign responsibilities to Team Members.
• Complete and process performance reviews.
• Assist in the development of Team Members, conduct interviews, and participate in the selection, hiring, coaching, retention, discipline, and termination process.
• Review daily staffing levels to maintain a budgeted level of employment.
• Ensure compliance with the Bank Secrecy Act (BSA) and the property’s BSA Policy.
• Monitor for suspicious activity as defined by the BSA and the property’s BSA Policy.
• Abide by and ensure that all policies and procedures are being followed to safeguard the company’s assets and funds.
• Review Cage activities and marketing promotions with Cage & Player Services Leadership Team, then communicate and implement with frontline Team Members.

REQUIRED SKILLS AND ABILITIES

• Leadership abilities demonstrated in supervising the department’s operations.
• Maintaining a professional working relationship among all internal and external guests.
• Oral and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the department.

EDUCATION AND EXPERIENCE

• Three to five years of experience in a cashier/banking environment.
• 2-year degree in related field or equivalent work experience preferred.
• Two to three years of leadership experience preferred.
• Ability to obtain a valid Racing License.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The noise level in the work environment is usually moderate to loud. The Team Member is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

I have read the above job description and fully understand the requirements set forth therein. I hereby accept the position listed above and agree to abide by the requirements set forth and will perform all duties and responsibilities to the best of my ability.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.