Gaming Performance Supervisor

Churchill Downs; Louisville (KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Churchill Downs Incorporated is seeking a Gaming Performance Supervisor to oversee the technical operations of the Gaming Department, ensuring compliance with state laws and internal policies as it relates to the movement and maintenance of gaming terminals.

The role includes leading technicians, reviewing malfunction data, developing staff, and coordinating with senior leadership to align department activities with company objectives.

Qualifications

• Five to seven years’ experience in electronics and maintenance of technical equipment and game machines.
• Four-year degree in related fields or equivalent work experience preferred.
• Ability to obtain a valid Racing License.

Responsibilities

• Maintaining documentation of game moves, maintenance logs, and purchase orders for game machine parts and supplies.
• Training of game/gaming lead technicians and technicians and occasional assistance in troubleshooting gaming terminal malfunctions; delegate duties.
• Review malfunction reports and implement appropriate maintenance and repair lists.
• Development of staff, interviews, hiring, and evaluations.
• Review department’s financial data and activities with the Senior Director of Gaming Operations.
• Meet with Departmental Directors and managers as necessary.

Skills

Leadership

Game floor operations

Staff development

Regulatory compliance

Communication

Education

Bachelor's degree in related field

Job description

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Derby City Gaming & Hotel boasts nearly 1,300 of the latest games, a grab-n-go restaurant, Oliver’s Chophouse & Bourbon Bar, a Kentucky Derby-themed hotel, and live music! The newly expanded Derby City Gaming & Hotel was voted one of the “Best Places to Work in Greater Louisville” by Louisville Business First

JOB SUMMARY

The Gaming Performance Supervisor is responsible for the successful operation of the technical side of the department. Verifies and maintains consistency in the compliance of state laws, regulations and company internal policies and procedures with regard to the movement and maintenance of gaming terminals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintaining required documentation of game moves, maintenance and repair logs, and purchase orders and requisitions for game machine parts and supplies.
• Training of game/gaming lead technicians and technicians and occasional assistance in troubleshooting various gaming terminal malfunctions. Delegate authority and assign responsibilities.
• Responsible for reviewing reports and statistical data for malfunctions or other problems and implementing appropriate maintenance and repair lists.
• Development of staff, interviews, hiring, and evaluations.
• Review department’s financial data and activities with the Senior Director of Gaming Operations.
• Meet with Departmental Directors and managers as necessary.

REQUIRED SKILLS AND ABILITIES

• Management abilities demonstrated in managing the Games technical department.
• Scheduling, PTO, timekeeping, and record keeping on all Team Members.
• Maintaining a professional working relationship among all personnel.
• Role model code of ethics: Respect, Commitment and Guest Service.
• Knowledge of state gaming laws and regulations.
• Oral and written communication skills.

EDUCATION AND EXPERIENCE

• Five to seven years’ experience in electronics and maintenance of technical equipment, game machines, with a 4-year degree in related fields or equivalent work experience is preferred.
• Ability to obtain a valid Racing License.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout assigned areas, including the smoking area, actively observing players and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.