Director of Gaming Operations

Churchill Downs; Louisville (KY); Hybrid; USD 110,000 - 170,000; Full time

Job summary

Churchill Downs Incorporated is seeking a Director of Gaming Ops to lead the Gaming Department and ensure an optimal guest experience across a 24-hour operation in Louisville. You will oversee gaming operations, HRM performance, staffing, and financial results while maintaining strict regulatory compliance.

The role requires coordinating with regulators, managing equipment and software projects, and guiding team development through coaching and reviews.

Qualifications

• Seven to ten years of experience in a multi-device 24-hour gaming operation.
• Experience collecting, organizing, evaluating, and presenting gaming performance data.
• Experience with a Historical Horse Racing System or similar network system is a plus.
• Experience using Aristocrat Oasis Accounting System is a plus.
• Ability to obtain a valid Racing License.
• Ability to obtain a valid Sportsbook License.

Responsibilities

• Oversee Gaming Operations and optimize HRM performance through effective floor management.
• Review staffing levels to maintain appropriate employment levels; manage payroll impact.
• Review and manage the department’s financial results to drive profitability.
• Ensure compliance with all gaming regulations and the Bank Secrecy Act (BSA).
• Coordinate with regulators and hardware/software manufacturers on projects and initiatives.

Skills

Leadership

Operations management

Data analysis

Regulatory compliance

Customer service leadership

Staffing/scheduling

Tools

Aristocrat Oasis

HRM software

Job description

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Derby City Gaming & Hotel boasts nearly 1,300 of the latest games, a grab-n-go restaurant, Oliver’s Chophouse & Bourbon Bar, a Kentucky Derby-themed hotel, and live music! The newly expanded Derby City Gaming & Hotel was voted one of the “Best Places to Work in Greater Louisville” by Louisville Business First

JOB SUMMARY

The Director of Gaming Ops is responsible for the successful operation of the Gaming Department to ensure that our guests have a favorable gaming experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide support to the General Manager and Assistant General Manager by overseeing Gaming Operations, directing Beverage Server operations, and optimizing HRM performance through effective floor management, preventive maintenance, and equipment performance strategies.
• Review staffing levels to maintain an appropriate level of employment.
• Review and manage the department’s financial results.
• Approve large jackpots above levels authorized for subordinates as set out in the SOP.
• Serves as the property point of contact for all communications, projects, and initiatives involving HHR regulators and HRM hardware and software manufacturers.
• Support the CDI Sr. Director of Slot/HRM Optimization when needed:
  • To compile and/or review regulatory submissions
  • To assist with new build installations
  • To assist with other HRM strategic initiatives in Kentucky
• Delegate duties and assigns responsibilities.
• Ensures the safety and security of team members and guests. Manages processes and programs to effectively control and reduce lost time injuries.
• Direct and manage gaming equipment conversions, placement, and repair.
• Develop Team Members through coaching, interviewing, hiring, and performance evaluations.
• Maintain a low percentage of out-of-service or reduced capacity games.
• Review gaming activities and promotional performance with the GM and AGM.
• Monitor and adjust gaming floor performance in relation to local competition, gaming mix, and pricing strategy.
• Meet with departmental directors and managers as necessary.
• Ensure compliance with all gaming regulations, the Bank Secrecy Act (BSA) and the property’s BSA Policy.
• Monitor for suspicious activity as defined by the BSA and the property’s BSA Policy.

REQUIRED SKILLS AND ABILITIES

• Maintain the highest standards of leadership, training and overall management while overseeing all aspects of the Gaming Operations and Gaming Performance departments.
• Maintain professional working relationships among all personnel.
• Demonstrate excellent oral and written communication skills.
• Lead by example relative to exemplary customer service both internal and external.
• Assume overall responsibility for gaming machine performance.

EDUCATION AND EXPERIENCE

• Seven to ten years of experience with operations and management in a multi-device 24-hour gaming operation.
• Significant experience and expertise in collecting, organizing, evaluating, and presenting gaming performance data.
• Prior experience with a Historical Horse Racing System or similar experience with network system a plus.
• Experience using Aristocrat Oasis Accounting System a plus.
• Ability to obtain a valid Racing License.
• Ability to obtain a valid Sportsbook License.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The noise level in the work environment is usually moderate to loud. The employee is required to circulate throughout assigned areas, including designated smoking areas, while actively observing players and monitoring machine operation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.