Cage Supervisor

Churchill Downs; Louisville (KY); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Churchill Downs Incorporated is seeking a Cage & Player Services Supervisor to assist the leadership team in the successful operation of the Cage and Player Services department. The role emphasizes supervising daily operations, ensuring guest satisfaction, and maintaining a secure, compliant environment.

The position requires leadership experience, strong communication skills, and the ability to manage staffing within budget while upholding BSA policies and company standards.

Qualifications

• 3–5 years of cashier/banking experience.
• 2-year degree or equivalent work experience preferred.
• 2–3 years of leadership experience preferred.
• Ability to obtain a valid Racing License.

Responsibilities

• Supervise the daily operation of Cage and Player Services.
• Provide excellent guest service, handle guest relations and resolve disputes to ensure a positive gaming experience.
• Ensure the safety and security of Team Members and guests, and support injury prevention programs.
• Delegate duties and assign responsibilities to Team Members.
• Complete and process performance reviews.
• Assist in developing Team Members, conduct interviews, and participate in hiring, coaching, retention, discipline, and termination processes.
• Review daily staffing levels to maintain a budgeted level of employment.
• Ensure compliance with the Bank Secrecy Act (BSA) and the property’s BSA Policy.
• Monitor for suspicious activity as defined by the BSA and the property’s BSA Policy.
• Adhere to all policies to safeguard company assets and funds.
• Review Cage activities and marketing promotions with Leadership Team, then communicate and implement with frontline Team Members.

Skills

Leadership

Guest service

Communication

Interpersonal skills

Education

AA/AS degree or equivalent

Job description

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Derby City Gaming & Hotel boasts nearly 1,300 of the latest games, a grab-n-go restaurant, Oliver’s Chophouse & Bourbon Bar, a Kentucky Derby-themed hotel, and live music! The newly expanded Derby City Gaming & Hotel was voted one of the “Best Places to Work in Greater Louisville” by Louisville Business First

JOB SUMMARY

The Cage & Player Services Supervisor is responsible for assisting the Cage & Player Services Leadership Team in the successful operation of the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Please paste your job description here.

• Responsible for supervising the daily operation of Cage and Player Services.
• Responsible for guest service, relations, and resolving disputes to assure that our guests have a favorable gaming experience.
• Ensure the safety and security of Team Members and guests. Facilitates, processes, and programs to effectively control and reduce lost-time injuries.
• Delegate duties and assign responsibilities to Team Members.
• Complete and process performance reviews.
• Assist in the development of Team Members, conduct interviews, and participate in the selection, hiring, coaching, retention, discipline, and termination process.
• Review daily staffing levels to maintain a budgeted level of employment.
• Ensure compliance with the Bank Secrecy Act (BSA) and the property’s BSA Policy.
• Monitor for suspicious activity as defined by the BSA and the property’s BSA Policy.
• Abide by and ensure that all policies and procedures are being followed to safeguard the company’s assets and funds.
• Review Cage activities and marketing promotions with Cage & Player Services Leadership Team, then communicate and implement with frontline Team Members.

REQUIRED SKILLS AND ABILITIES

• Leadership abilities demonstrated in supervising the department’s operations.
• Maintaining a professional working relationship among all internal and external guests.
• Oral and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the department.

EDUCATION AND EXPERIENCE

• Three to five years of experience in a cashier/banking environment.
• 2-year degree in related field or equivalent work experience preferred.
• Two to three years of leadership experience preferred.
• Ability to obtain a valid Racing License.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The noise level in the work environment is usually moderate to loud. The Team Member is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

I have read the above job description and fully understand the requirements set forth therein. I hereby accept the position listed above and agree to abide by the requirements set forth and will perform all duties and responsibilities to the best of my ability.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.